Sales Development Representative
About the role
The Sales Development Representative is responsible for qualifying and routing inbound leads across three channels: self-service and inside sales. This role involves frequent engagement with prospects through phone calls, emails, live chat, and internal tools such as Slack and Salesforce. Success in the role is measured by the number of product demonstrations booked and completed, with a strong track record of team performance consistently meeting or exceeding monthly targets.
Responsibilities
- Qualify and route inbound leads through two channels: self-service and inside sales.
- Engage with prospects through phone calls, emails, live chat, and internal tools like Slack and Salesforce.
- Measure success by the number of product demonstrations booked and completed.
- Meet or exceed monthly targets consistently.
Requirements
- Confident and clear communication skills, with excellent writing and presentation skills over email, phone, video conferencing, and in-person.
- Excellent task organization and prioritization skills, able to multi-task efficiently.
- Experience with modern tooling such as CRMs, health scoring, live chat, knowledge bases, and experience conducting customer meetings digitally (e.g., Zoom/Teams).
- Patience working in an industry where not all users are tech-savvy.
Qualifications
Must have a Bachelor's degree or equivalent experience. Strong background in sales, customer service, or related field preferred.
Skills
- Exceptional communication skills.
- Strong organizational and prioritization skills.
- Experience with CRM tools.
- Ability to work independently and as part of a team.
- Patience and adaptability to work with a variety of clients.
Benefits
Competitive, performance-based remuneration, equity options, 20 days paid annual leave, comprehensive health coverage, retirement savings, life and disability protection, pension plan, EAP, laptop and home office setup budget, flexible work options, and community & connection activities.
Pay
OTE Remuneration: $70,000 to $100,000
Base Salary: $40,000 to $60,000
Commission: $30,000 to $40,000
Schedule
Hybrid work schedule with the option to work remotely up to several weeks per year.