Sales Development Representative

About the role

This role involves developing and qualifying inbound and outbound leads within a broad territory of prospects through various channels.

Responsibilities

• Learns to qualify leads through understanding prospect industry, size, products, and specific needs.
• Follows a prescribed process and leverages tools to generate and qualify leads.
• Builds and grows a pipeline of leads for a specific product or service offering.
• Initial contact with potential customers to qualify them as a lead for a specific product or service offering and tracks using an internal CRM system.
• Gathers information to qualify customer needs and fit for products or service offerings under guidance.
• Documents input from potential customers to identify potential opportunities or challenges.
• Leverages tools and templates and predefined processes to qualify and convert leads to a meeting with the relevant account team.
• Performs regular follow up with leads, building trust and interest in Cisco products and service offerings.
• Maintains accurate customer data in CRM systems, ensuring up-to-date records.
• Develops knowledge and familiarity with the value proposition and core technical capabilities of targeted Cisco solutions.
• Develops understanding of linkages between Cisco solutions and customer needs.
• Uses CRM software and other basic sales enablement tools (e.g., Salesforce, email sequencing, pipeline forecasting) for customer information updating, interactions tracking, and initial lead research and identification.
• Follows standardized internal procedures for prospecting and qualifying, escalating issues when necessary.
• Learns from peers and engages in internal discussions to further knowledge of lead generation approaches.

Requirements

• 4 year college degree along with 6mos + experience.
• CRM experience, particularly Salesforce, and Excel skills.
• Possessing prospecting experience using tools like ZoomInfo and Sales Navigator.

Qualifications

• Minimum Qualifications: 4 year college degree along with 6mos + experience.
• Preferred Qualifications: CRM experience, particularly Salesforce, and Excel skills. Prospecting experience using tools like ZoomInfo and Sales Navigator.

Skills

• Strong communication and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.
• Proficiency in CRM software and sales enablement tools.

Benefits

Includes medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.

Pay

The starting salary range posted for this position is $86,200.00 to $115,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Schedule

This role can be performed from anywhere in the Washington D.C area.