Sales Development Manager

About the role

This role builds and runs the engine that feeds Level AI’s pipeline. You'll hire, coach, and scale a team of SDRs turning cold outbound into qualified meetings with enterprise CX and contact center leaders, at a moment when those buyers are rebuilding their stack around AI.

Responsibilities

• Hire, onboard, and coach a team of SDRs into consistent pipeline producers
• Set the KPIs—activity, meetings booked, pipeline sourced; ensure targets are consistently met
• Design and sharpen outbound and inbound sequences based on what the data says is working
• Partner with Marketing on lead quality, campaign strategy, and messaging
• Run regular call reviews, email reviews, and live coaching
• Track and analyze SDR team performance; report on pipeline impact to Sales leadership
• Build the promotion path: identify who's ready for AE and get them there
• Own the SDR playbook and the tooling stack behind it
• Champion a culture of accountability, learning, and high performance

Requirements

• 3+ years managing SDR or Business Development teams, ideally in a B2B SaaS environment
• Proven track record of exceeding pipeline and meeting-setting goals
• Strong coaching, mentorship, and leadership skills
• Deep understanding of outbound prospecting best practices (phone, email, LinkedIn, social selling)
• CRM and sales engagement tool expertise (e.g., Salesforce, Apollo, Gong, ZoomInfo)
• Strong data orientation — comfortable using metrics to drive decisions
• Excellent communicator, highly organized, and detail-oriented
• Thrives in a fast-paced, early-stage environment

Qualifications

• Experience in Enterprise SaaS or AI-focused companies
• Background in building SDR-to-AE career paths
• Familiarity with Account-Based Marketing (ABM) strategies

Skills

• Strong data orientation
• Excellent communication skills
• Highly organized and detail-oriented
• Ability to thrive in a fast-paced, early-stage environment

Benefits

• Health, vision, and dental coverage
• Flexible PTO
• Catered lunch twice a week, plus team dinners and offsites
• Parental leave
• 401(k)

Pay

Market-competitive, based on your experience and skill set. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Schedule

Onsite