Sales Development Manager

About the role

The Sales Development Manager will own the top of Dedicated IT's sales funnel by building, coaching, and holding accountable a high-performance SDR team. This role is responsible for driving consistent qualified appointment generation with healthcare key decision makers across both SMB and Mid-Market client segments. The work directly fuels the revenue engine behind Dedicated IT's 40%+ annual growth and supports our mission to become the #1 privately owned MSP in the United States.

Responsibilities

• Own the team's daily, weekly, and quarterly performance rhythm through scorecards, metrics, coaching, and follow-through.
• Partner with Dedicated IT's in-house Salesforce developer to improve workflows, reporting, fields, and CRM usability.
• Hold the team accountable for cleaning Salesforce data, accurate prospect records, SOP adherence, and strong CRM hygiene.
• Improve handoffs between data enrichment, qualification, SDR outreach, marketing campaigns, and senior sales resources.
• Use data to identify performance gaps, process bottlenecks, and opportunities to improve conversion.
• Drive qualified appointment volume for Dedicated IT's healthcare growth engine across SMB and Mid-Market segments.
• Coach the team on outbound execution, multi-touch campaigns, objection handling, and appointment-setting quality.

Requirements

• A proven track record of personally building and leading outbound SDR teams to measurable, high-volume appointment targets.
• Strong coaching ability with a track record of developing sales talent.
• Comfortable setting, clear expectations, and holding team members accountable.
• Able to identify, hire, and develop A-Players.
• Moves quickly and makes decisions without waiting for perfect conditions.
• Uses data to identify root causes of underperformance and opportunity gaps.
• Deep understanding of outbound sales, cold outreach, and multi-touch campaigns.
• Experience coaching SDRs through gatekeeper and key decision maker objections.
• Personal experience setting appointments at volume.
• Strong understanding of how top-of-funnel quality affects downstream close rates.
• Curiosity about healthcare IT buyers, compliance pressure, and healthcare decision-making dynamics.
• Salesforce fluency and comfort partnering with technical CRM resources.
• Strong CRM hygiene and data-quality standards.
• Ability to build efficient handoff workflows between enrichment, qualification, and outreach.
• Comfortable adopting and improving sales tools and workflows.
• Strong reporting discipline with no surprises on the scoreboard.
• Comfortable operating within EOS-style meeting and accountability rhythms.

Qualifications

• Results & Performance Orientation: Highly motivated by measurable goals, scoreboards, and outcomes.
• Compensation: Base Salary: $100,000 – $140,000 annually, commensurate with experience. Appointment Bonus: $50 per qualified appointment attended by the client. Closed Deal Commission: 1% of ARR on deals closed that originated from the SDR team. Begins once SDR team is proven successful and CRO approves.

Skills

• Leadership & Management: Strong coaching ability with a track record of developing sales talent.
• Operations & Process: Salesforce fluency and comfort partnering with technical CRM resources.
• Culture & Communication: Takes extreme ownership of team outcomes. Communicates directly, clearly, and with care. Receives feedback well and improves quickly. Partners effectively with Marketing, Account Executives, HR, and leadership. Builds trust through honesty, transparency, and follow-through.

Benefits

At Dedicated IT, we offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.

Pay

$100,000 – $140,000 annually, commensurate with experience.

Schedule

8 AM – 5 PM, Monday – Friday