Sales Coordinator FT - Woodcliff Hotel and Spa

Schulte Hospitality Group (SHG) is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We operate more than 200 locations across 38 states and 3 countries, including reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as unique independent, boutique, and lifestyle properties and restaurants.

About the role

We are seeking a dynamic, service-oriented Sales Assistant to join our team at Woodcliff Hotel and Spa. SHG’s success is rooted in its service culture, and we are passionate hoteliers eager to add like-minded people to our rapidly growing team. This role supports the sales team in achieving revenue goals while delivering exceptional hospitality to internal and external stakeholders.

Responsibilities

• Assist with identifying and soliciting new accounts and maintaining existing accounts.
• Support the achievement of monthly revenue booking goals.
• Complete daily, weekly, and monthly reports.
• Respond to requests for information and inquiries, either directly or by routing to the appropriate team member.
• Compose and distribute correspondence, reports, or contracts (e.g., BEOs, Sales Contracts, PACE Reports, Statistical Reports) based on organizational practices and direction from the Director of Sales or General Manager.
• Ensure all documents are completed accurately and on time; maintain sales records and filing systems.
• Reserve conference space and book blocks of rooms for guests.
• Assist with setup, maintenance, and clearing of banquet space before and after events.
• Administer group and meeting/banquet events, including greeting groups, placing welcome amenities, and finalizing details at check-in/out.
• Follow up with past clients to ensure guest satisfaction.
• Coordinate with customers on deadlines for rooming lists, cut-off dates, BEOs, and contracts.
• Respond to guest inquiries and third-party meeting leads in a timely manner.
• Detail banquet event orders and distribute them to staff.
• Create and maintain group blocks and catering/banquet events in property management systems (PMS).
• Conduct inspections of guest rooms, meeting rooms, and banquet facilities to ensure they meet customer expectations.
• Work closely with the front desk to ensure accuracy of reservations, groups, and events.
• Assist with client-related special events.
• Adhere to Prime Time Selling hours.
• Perform other duties as assigned to meet business objectives.

Requirements

• Minimum of a high school education; post-high school education preferred.
• Minimum of one (1) year of experience in a hotel or conference Catering/Sales Assistant role.

Skills

• Understanding of cross-team functions and process management.
• Strong project management and problem-solving skills, including metrics-driven and strategic thinking.
• Ability to work effectively in a fast-paced environment with strong organizational skills.
• Excellent verbal and written communication skills.

Benefits

• Daily Pay: Work today, get paid today.
• Free telemedicine and virtual mental health care access starting on day one.
• Multiple health and life insurance options.
• 401k plan with company match.
• Paid parental leave.
• Paid Time Off (PTO) and holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

Pay

Compensation range: $23.00 per hour.