Sales Coordinator (Hotel)

Schedule & Daily Rhythm

• Noon – 3:00pm: Sales
• 3:00pm – 8:00pm: Front Desk (check-in rush)

Key Responsibilities

• Drive new company accounts. Convert corporate and group guests into signed, recurring business.
• Lead with the free discount program first. Lead with IHG’s complimentary discount program for smaller companies; reserve custom negotiated rates for accounts that deliver real volume.
• Own lead response time. Every lead and bid gets a substantive response the same business day — nothing is dropped or delayed.
• Maintain the account list. Keep the company pipeline current in the sales tool so account status is always visible.
• Support the annual RFP process. Line up participating companies for annual RFPs; final pricing approval stays with the General Manager.
• Meet weekly with leadership. Review signed deals, stalled opportunities, and follow-up priorities with the General Manager.

What Success Looks Like

• New companies signed, and the room-nights and revenue they generate.
• A rising lead-to-booking conversion rate, with faster response times than today.
• Rates that stay healthy — growth without underpricing the business.
• 100% of guest companies logged at check-in, reviewed daily.

What We're Looking For

• Dependable attendance. Reliable, every shift, every time — an uncovered front-desk shift during check-in is the worst-case scenario for this role.
• Warm, approachable communicator. A natural “what brings you to town?” conversationalist — this is how company affiliations, and sales, get uncovered.
• Composed under pressure. Able to check in a line of guests while the phone is ringing.
• Confident holding a price. Comfortable offering the standard discount program rather than caving to every rate request.
• Organized and numerate. Detail-oriented with numbers; documents everything and follows up without being reminded.
• Clear communicator. Comfortable and effective by phone and email.
• Coachable. Open to feedback in a role that will evolve as the sales function matures.

Compensation

• Base Pay: $14–$15 per hour, one rate covering both sales and front-desk hours. Total hours grow toward full-time as front-desk responsibilities expand.
• Bonus: $4,000–$7,000 per year at goal, uncapped upside for exceeding targets. Paid monthly and periodically against sales and revenue goals, set from the annual property budget.