Sales Coordinator

Job Number: 26132879 | Location: 795 Mondial Parkway, Streetsboro OH 44241, United States | Schedule: Full Time | Pay Range: $35,000 to $45,000

About the Role

We are looking for a sales-driven, highly organized hotel professional to oversee office administration, coordinate sales opportunities, and maintain strong front-office operations. This is not a traditional front-desk position. You will be responsible for following up on business leads, preparing proposals, closing room-night opportunities, monitoring reservations and rates, and ensuring front-desk processes run accurately and efficiently. The ideal candidate is confident in sales conversations, detail-oriented with hotel systems, and proactive about getting results.

Responsibilities

• Manage sales emails, corporate inquiries, leads, and follow-ups.
• Prepare proposals, negotiate rates, upsell, and close business.
• Actively pursue room nights, extended stays, corporate accounts, and repeat business.
• Work confidently with Marriott sales tools, including MarRFP, OneSource, Cvent, and related systems.
• Track opportunities, deadlines, and pending responses to ensure nothing falls through the cracks.
• Use FOSSE/PMS and Marriott systems to monitor rates, rate codes, room status, and reservation accuracy.
• Review all arrivals and in-house reservations for discrepancies, special requests, billing concerns, and operational follow-up.
• Monitor rate accuracy, identify inconsistencies, and ensure reservation details align with hotel requirements.
• Assist with accounts receivable, sales records, reporting, and administrative follow-through.
• Deliver excellent customer service and handle guest concerns with confidence and professionalism.
• Train front-desk associates and maintain, improve, and enforce front-office procedures.
• Identify operational gaps, improve workflows, and ensure consistent service standards.
• Monitor guest feedback and ensure issues are followed through to resolution.

Required Qualifications

Hotel, hospitality, sales, or customer-service experience. Strong communication, professional email writing, and sales conversation skills. Excellent attention to detail, organization, and follow-through. Confidence using computers, managing multiple priorities, and taking ownership of tasks. Evening availability; weekends and holidays as business needs require.

Preferred Qualifications

Marriott hotel experience and FOSSE/PMS proficiency. Hands-on knowledge of MarRFP, OneSource, Cvent, or comparable hotel sales platforms. Corporate hotel sales, RFP management, rate monitoring, and business-account development experience. Experience with reservation audits, front-desk training, and accounts receivable.

Benefits

• Health Insurance to eligible staff
• Hotel discount
• Paid vacation