Sales Coordinator

About the role

Sheraton Reston is seeking a Sales Coordinator to manage group room reservations, provide information, and reserve rooms for guests.

Responsibilities

• Respond to guest inquiries about group room reservations and provide information
• Reserve rooms for guests coming to the hotel
• Act as a liaison between the hotel, group contacts, and housing companies regarding group blocks and rooming lists
• Assign rooms according to guest requests and preferences whenever possible
• Verify information and disseminate as appropriate
• Maintain a working knowledge of the sales, reservations, and front office areas
• Have a thorough understanding of the operational areas, guest patterns, demand periods, and seasons
• Maintain a working knowledge of revenue management principles and attend relevant meetings
• Possess a working knowledge of the brand's guest loyalty program and apply it to group customers
• Attend appropriate meetings to stay informed about business trends, new bookings, and changes to current bookings
• Maintain accurate files and systems for information retrieval related to group bookings
• Provide professional customer service to internal and external candidates
• Correspond regularly with group contacts regarding modifications to existing reservations, special requests, etc.
• Maintain knowledge of current hotel events, activities, hours of operation, and dining options
• Post charges to guest accounts as designated
• Facilitate guest departures by providing accurate statements and ensuring guest satisfaction and collecting all payments due

Qualifications

• Strong technical skills in Excel and Outlook
• Computer proficiency, including Microsoft Office
• Experience with hotel PMS systems and operational proficiency
• Experience with Lightspeed PMS and Marriott CI/TY and MARSHA preferred
• Superior oral and written communication skills; ability to interact successfully with all levels
• Knowledge of general office equipment and excellent telephone etiquette
• Tact and good judgment; proven experience interacting with customers and hotel management
• Ability to handle multiline telephone systems and individual call functions such as hold, forward, and conference
• Attention to details, good organizational skills, and efficient time management
• Ability to follow policies and procedures and work in a fast-paced environment under pressure

Skills

• Technical skills in Excel and Outlook
• Computer proficiency, including Microsoft Office
• Experience with hotel PMS systems and operational proficiency
• Experience with Lightspeed PMS and Marriott CI/TY and MARSHA preferred
• Superior oral and written communication skills
• Tact and good judgment
• Ability to handle multiline telephone systems and individual call functions such as hold, forward, and conference
• Attention to details, good organizational skills, and efficient time management

Benefits

Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
Complimentary employee meals
Quarterly employee recognition luncheons