Sales Coordinator

Petoskey Plastics aspires to stand out as an industry leader in sustainability, using advanced recycling technology to manufacture high-quality films, bags, and resins from post-consumer materials. Our commitment to eco-friendly innovation sets us apart, as we strive to earn the appreciation and respect of our customers, associates, and communities. If you are seeking a family-oriented company that values career growth and provides robust paid training, explore the comprehensive benefits listed below to see how Petoskey Plastics can support your professional journey. We’re headquartered in Petoskey where our Lake Michigan shores are clasped by rhythmic waves of seafoam and cobalt. We’re honored to have roots in Texas, Tennessee, and Indiana as our production has expanded over the years. Our custom-engineered solutions tackle a variety of industries, including automotive, industrial, institutional, retail, construction, home improvement, medical, and more. Always moving forward! > IN THE NEWS A Few Of Our Over 20 Competitive Benefits Medical, Prescription, Dental, and Vision benefits - valued at $4/hr over your base pay! PTO Petoskey Plastics pays 3% of your annual earnings into your 401k regardless of your contribution! Profit Sharing Tuition Reimbursement Wellness Reimbursement (up to $400 annually) Life Insurance Short- and Long-Term Disability The Sales Coordinator serves as the main point of contact between Sales, Manufacturing, Purchasing, Accounting, Shipping and our customers. They also handle day to day activities around purchase order fulfillment including receiving, processing, and overseeing orders until the customer receives the product satisfactorily. Additionally, they manage returns and adjustments requested by the customer, and stay informed about new products and pricing. The Sales Coordinator plays a crucial role in supporting our customers and ensuring the seamless flow of the sales process. Responsibilities Establish strong business relationships with customers and act as a liaison with internal departments including Sales, Scheduling, Manufacturing, Shipping, and AccountingAnswer inbound customer calls and handle administrative requests in a timely mannerUpdate part numbers and pricing templates in our ERP system and customer portals as requiredAssist with samples and trade show promotionsProcess sales orders accurately and efficiently, ensuring all details are recorded correctly and orders are fulfilled according to customer requirements and company policiesWork with division manager, customer, and scheduling to ensure forecasts are accurate and up to dateAssist in implementing new and updated proceduresCreate, review and analyze internal reports (i.e. open order reports, aged inventory, TDF reports)Deliver timely information regarding status of PO’s to customers and provide solutions to ensure customer satisfactionIdentify continual improvement opportunitiesFollow company policies and standard operating procedures; attend company meetings and events as requiredTrack and measure on-time delivery and work closely with warehouse and shippingQuality Management System adherencePerform additional duties as assigned by management Qualifications Education Associates or Bachelor's degree in Business Administration preferred, or related field Experience Proven experience in a similar role, preferably in a sales or customer service environment Knowledge, Skills, Abilities Detail-oriented with a high level of accuracy in data entry and order processingStrong organizational skills with the ability to multitask and prioritize effectivelyExcellent communication and interpersonal skillsAnalytical, mathematical or other quantitative skillsTask and detail orientedAbility to work independently as well as part of a team in a fast-paced environmentFlexibility to adapt to changing priorities and deadlinesService oriented approach to problem solvingAbility to understand and navigate various customer portals as requiredMaintain a polite and professional tone in all forms of communication, including emails and meetingsProficient in Microsoft Office Suite Essential Functions Regular and Reliable AttendanceStandingSittingWalkingLifting/Carrying up to 30 poundsReadingWritingProblem SolvingDecision MakingConcentration