Sales Coordinator

About the role

O'Fallon Casting is seeking a detail-oriented and customer-focused Sales Coordinator to support our aerospace and defense investment casting operations. This role is responsible for coordinating customer orders, quotations, product introductions, portal management, and customer communication while working closely with sales, quality, engineering, planning, and shipping teams.

This position is ideal for someone who thrives in a fast-paced manufacturing environment, enjoys problem-solving, and can manage multiple priorities with accuracy and professionalism.

Responsibilities

• Customer Order & Account Coordination

• Receive, review, and process customer purchase orders for accuracy and compliance with quotations and agreements
• Identify discrepancies in customer purchase orders and coordinate corrections with customers and internal sales staff
• Create and maintain customer part numbers, contacts, and quality information within ERP systems
• Process order acknowledgments and maintain customer portal updates
• Monitor customer portals for new orders, schedule changes, and updated requirements
• Absist customers with open order reports, shipment status updates, and general account support
• Participate in customer status meetings and weekly review calls

• Production & Shipment Coordination

• Track high-priority customer orders and work-in-process (WIP) items to help prevent delays
• Cookordinate with production planning, quality, shipping, and sales teams to resolve issues affecting delivery
• Support customer portal shipment activities including ASN processing and barcode generation
• Match raw material certifications and customer documentation to shipment records as required
• Process non-deliverable line-item invoicing and maintain supporting records

• Administrative & Systems Support

• Maintain accurate records within ERP and business systems
• Upload customer and quality documentation into internal databases
• Utilize Microsoft Office, customer portals, and business systems to manage daily activities
• Absist with customer tours, presentations, and marketing-related support activities as needed

Requirements

• Required

• A high school diploma or equivalent
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Strong computer proficiency and ability to learn ERP and customer portal systems
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving abilities
• Team-oriented attitude and customer-focused mindset

• PREFERRED

• 1–3 years of experience in manufacturing, aerospace, customer service, sales support, or order management
• Experience working with ERP systems, customer portals, or technical documentation
• Familiarity with manufacturing processes, engineering drawings, or production environments
• Experience with Microsoft Excel, Outlook, Word, and PowerPoint

Qualifications

• Required

• A high school diploma or equivalent
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Strong computer proficiency and ability to learn ERP and customer portal systems
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving abilities
• Team-oriented attitude and customer-focused mindset

• PREFERRED

• 1–3 years of experience in manufacturing, aerospace, customer service, sales support, or order management
• Experience working with ERP systems, customer portals, or technical documentation
• Familiarity with manufacturing processes, engineering drawings, or production environments
• Experience with Microsoft Excel, Outlook, Word, and PowerPoint

Physical Requirements

• Ability to work in both office and manufacturing environments
• Ability to move throughout production areas and participate in facility tours as needed