Sales Coordinator

About the role

The Sales Coordinator provides day-to-day support to the sales team by assisting with customer inquiries, order entry, order updates, pricing maintenance, and general account coordination.

Responsibilities

• Handle customer inquiries, order requests, and information requests in a timely, professional, and accurate manner.
• Enter, review, and maintain customer orders in company systems.
• Cook up customer order activity, including order changes, cancellations, acknowledgements, shipment updates, advance shipping notices (ASN’s), proof of delivery (POD’s), and related documentation.
• Expedite customer orders and requests by following up with internal departments, suppliers, processors, and vendors as needed.
• Manage daily email and phone communication to ensure customers and sales-related requests are addressed promptly, professionally, and accurately.
• Maintain clear and consistent communication with customers, sales staff, and internal departments.
• Manage customer contact information, pricing updates, and other sales-related tools.
• Cook up customer portals, scorecards, forecasts, and other account-specific requirements.
• Cook up with Credit, Procurement, Operations, and other departments to help resolve customer questions or order-related issues.
• Aid with RMA, RA, PPAP, and other customer or quality-related processes as needed.
• Help identify process gaps, communication issues, or inefficiencies that may impact customer satisfaction, accuracy, or profitability.
• Gain an understanding of the sales and procurement process, including how customer forecasts drive demand.
• Work alongside management and sales staff on overflow work, reporting, and administrative tasks.
• Learn the basics of reading prints and understanding customer-specific documentation.
• Participate in training and development to build industry, product, system, and customer knowledge.
• Learn company systems, policies, sales processes, pricing guidelines, and customer requirements.
• Build product knowledge and gain an understanding of customer-specific material specifications.

Requirements

High school diploma or equivalent required; bachelor’s degree in business management, marketing, supply chain, or related field preferred. Prior customer service, administrative, sales support, or office experience preferred. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Comfortable learning web-based systems, customer portals, and internal business applications. Proficiency in Microsoft Office, particularly Excel. Strong follow-up skills and willingness to take ownership of assigned tasks. Basic math skills and ability to review information for accuracy. Positive attitude, professional demeanor, and willingness to learn. Prior sales or metals industry experience is helpful, but not required.

Qualifications

Candidates must be authorized to work in the United States for any employer.

Skills

None specified in the job posting.

Benefits

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!