Sales Coordinator

About the Role

We are seeking an experienced and ambitious sales professional responsible for proactive and reactive sales efforts through tele-prospecting and direct sales. You will drive customer loyalty by delivering service excellence throughout each customer experience.

Responsibilities

• Able to work a flexible schedule, be reliable, and adhere to start times.
• Wear proper attire and a nametag while on shift; maintain a professional personal appearance.
• Complete all required company and brand-specific training and/or certifications in a timely manner.
• Acknowledge guests in public areas with warm, friendly greetings using the 5/10 rule.
• Stay knowledgeable about daily hotel operations, including reviewing event sheets, bulletin boards, and Pass It On logs for updates.
• Execute exemplary customer service to drive satisfaction and loyalty by assisting customers before their arrival.
• Ensure timely responses to clients for all bookings, with a maximum of 24 hours for all responses.
• Proactively identify, qualify, and solicit new business opportunities through account penetration and market saturation.
• Prospect and qualify lead sources via cold calls, tele-prospecting, and networking to generate new opportunities.
• Maintain monthly activity goals and revenue quotas.
• Conduct site visits, hotel tours, and inspections for potential customers.
• Secure the best sales opportunities based on market conditions and hotel needs, establishing long-term relationships and commitments.
• Use available tools to understand competitors' strengths and weaknesses and leverage this knowledge in sales efforts.
• Develop relationships within the community to expand the customer base.
• Foster a spirit of sales throughout the hotel team by providing training and support on client processes and requirements.
• Maintain records of third-party client contracts, ensuring timely renewals and rate negotiations.
• Collaborate with departments to resolve guest relation issues and minimize billing/service errors by educating the team on client-specific needs.
• Create customer correspondence, including sales agreements, proposals, and thank-you letters.
• Maintain a safe, secure, and healthy work environment by following safety and security protocols.
• Handle all duties according to hotel policies, procedures, rules, and standards.

Requirements

• High School Diploma or GED required.
• Previous sales experience required.
• Strong customer service and communication skills.
• Able to organize, plan ahead, and manage workload.
• Team player who can also work independently.

Physical, Mental, and Environmental Demands

• Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
• Able to bend, reach, kneel, pivot, and grip items while performing tasks.
• Manual dexterity and coordination to operate office equipment.
• Ability to adjust to changing priorities and complete multiple assignments despite interruptions.
• Must be able to travel from the employer’s site to customer sites; requires the physical ability to drive an automobile.