Sales Coordinator

About the role

As a Sales Coordinator for Greenheck Group you will provide daily support to the sales channel via phone and email, addressing inquiries on order status, shipping, returns, billing, and order changes.

Responsibilities

• Provide daily sales channel support via phone and email in a timely manner.
• Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes.
• Effectively communicate with reps and customers, including the ability to remain calm and resilient in high-pressure situations.
• Process Return Goods Authorization (RGA's), order changes, cancellations, etc., and log requests in the CRM database.
• Provide late ship reports, packing lists, invoices/acknowledgements, motor data sheets, QD stock notifications, order status, and expected ship dates.
• Support coverage on switchboard and front desk responsibilities.
• Participate in rep and customer visits as required.
• Coordinate with internal teams on rep inquiries, ensuring timely and accurate resolution, and escalating when necessary.
• Must have a solid understanding of sales channel policies and a good knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com.
• Support special design requests and pricing adjustments and coordinate with relevant departments for resolution.

Requirements

• 0-2 years of relevant work experience required.
• Solid understanding of sales channel policies and customer-facing systems required.
• High school diploma or GED required.
• 2 Year /