Sales Coordinator

Fives Intralogistics Corp. is seeking a customer-focused and detail-oriented sales professional to support the Service Sales Team by managing administrative tasks, handling incoming client inquiries, processing orders, maintaining customer databases (CRM), and acting as a liaison between sales representatives and clients.

About the role

Reporting to the Director of Service Sales, the Sales Coordinator ensures smooth sales operations, assists with proposal preparation, generates sales reports, tracks performance metrics, builds relationships, and provides administrative support to account managers. The ideal candidate is an organized, proactive communicator who acts as the backbone of the sales team, managing high-volume data, maintaining accurate records, and coordinating schedules in a high-pressure, fast-paced environment.

Character Qualifications

• Integrity – Open, honest, and committed to giving the straight story every time, even when not good.
• Ownership – Takes full, personal responsibility for actions and work.
• Innovation – Creates a culture of relentless improvement of products and processes.
• Service – Serves clients, communities, and team members, empowering safe and bold decision-making.

Responsibilities

• Administrative Support: Process orders, manage meetings and schedules, maintain documentation storage (proposals, quotations, estimates), and assist in preparing sales contracts or proposals.
• Sales Coordination: Prepare, update, and maintain standard service offerings; track and manage Service Level Agreement (SLA) renewals for timely follow-up.
• Cross-Functional Collaboration: Coordinate sales kickoff meetings to align Sales, Project Management, and Procurement teams; participate in client meetings to support sales deals and issue resolution.
• Customer Relationship Management: Serve as the primary point of contact for client inquiries, resolve issues, and maintain meticulous CRM records with professionalism and clarity.
• Sales Team Coordination: Assist with sales campaigns, prepare presentations, track sales targets, and organize or update sales materials.
• Stakeholder Communication: Act as the communication bridge between internal teams and clients, facilitating meetings and providing status updates.
• Documentation & Reporting: Maintain accurate records and prepare detailed sales performance reports for leadership.
• Performance Tracking: Monitor sales performance KPIs and report progress to sales representatives and leadership.
• Other Duties: Perform additional responsibilities as assigned, including serving as a backup resource for other roles within the Services Department.
• Core Values: Demonstrate Fives Intralogistics Corp. Core Values and Services Department Values in all aspects of performance.

Requirements

• Calm, polite, and professional demeanor with high service orientation, initiative, and drive.
• High-energy, results-driven approach with a charismatic, positive “can-do” attitude.
• Strong customer service skills and a customer-centric mindset, including empathy and active listening for dispute resolution and long-term client trust.
• Exceptional interpersonal skills to foster positive relationships with clients and internal stakeholders.
• Ability to thrive in a team-focused setting, coordinating with various departments for seamless operations.
• Exceptional time management, multitasking, and attention to detail.
• Stellar verbal and written communication skills for effective liaison between sales teams, clients, leadership, and internal departments.
• Strong problem-solving and decision-making skills to resolve bottlenecks swiftly.
• Ability to work in a high-pressure environment, balance shifting priorities, and adapt to changes.
• Aptitude for learning new products, systems, and processes quickly.
• Ability to read, analyze, and interpret financial reports, technical documents, and legal documents.
• Commitment to continuous innovation and willingness to adapt to new technologies, including AI tools.
• Respond to inquiries or complaints from customers, regulatory agencies, or the business community.
• Commitment to continuous education through self-learning, training, workshops, seminars, and conferences.

Qualifications

• Associate Degree (A.S.) or Bachelor’s Degree (B.S.) in Business, Marketing, or a related field preferred.
• 2+ years of experience in sales support, inside sales, administration, or customer service, preferably in material handling, construction, or adjacent industries.
• Proven experience supporting team performance in customer-facing environments.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Project, Visio, Teams) and CRM software (Salesforce, SAP, Trello).

Schedule

This position is eligible for hybrid work, with occasional in-office presence required for coordinating with cross-functional teams, preparing sales materials, and gathering in-person updates.

Travel

• Semi-frequent business travel domestically and internationally by airplane, personal/rental car, or public transportation.
• Must be willing to travel, including international trips of 10+ hours, with overnight travel approximately 10% or less.

Work Environment

• Primarily office-based with occasional warehouse time; may require safety equipment (hearing/eye protection, hard hats, protective footwear).
• Not always climate-controlled; involves sitting, standing, walking, and occasional lifting (up to 25 pounds).
• Requires close vision, distance vision, color vision, depth perception, and ability to adjust focus.