Sales Coordinator

Fives Intralogistics Corp. is seeking a customer-focused and detail-oriented sales professional to support the Service Sales Team by managing administrative tasks, handling incoming client inquiries, processing orders, maintaining customer databases (CRM), and acting as a liaison between sales representatives and clients.

About the role

Reporting to the Director of Service Sales, the Sales Coordinator ensures smooth sales operations, assists with proposal preparation, generates sales reports, tracks performance metrics, builds relationships, and provides administrative support to account managers. The ideal candidate is an organized, proactive communicator who acts as the backbone of the sales team, managing high-volume data, maintaining accurate records, and coordinating schedules in a high-pressure, fast-paced environment.

Character Qualifications

• Integrity – Open, honest, and committed to giving the straight story every time—even when not good.
• Ownership – Takes full, personal responsibility for actions and work.
• Innovation – Creates a culture of relentless improvement of products and processes.
• Service – Serves clients, communities, and team members, empowering decisions that drive improvement.

Responsibilities

• Administrative Support: Process orders, manage meetings and schedules, maintain documentation storage (proposals, quotations, estimates), and assist in preparing sales contracts or proposals.
• Sales Coordination: Prepare, update, and maintain standard service offerings; track and manage Service Level Agreement (SLA) renewals for timely follow-up.
• Cross-Functional Collaboration: Coordinate sales kickoff meetings to align Sales, Project Management, and Procurement teams; participate in client meetings to support deals and resolve issues.
• Customer Relationship Management: Serve as the primary point of contact for client inquiries, resolve issues, and maintain meticulous CRM records with professionalism.
• Sales Team Coordination: Assist with sales campaigns, prepare presentations, track sales targets, and organize or update sales materials.
• Stakeholder Communication: Act as the communication bridge between internal teams and clients, facilitating meetings and providing status updates.
• Documentation & Reporting: Maintain accurate records and prepare detailed sales performance reports for leadership.
• Performance Tracking: Monitor sales performance KPIs and generate reports for sales representatives and leadership.
• Other Duties: Perform additional responsibilities as assigned, including serving as a backup resource within the Services Department.
• Core Values: Demonstrate Fives Intralogistics Corp. Core Values and Services Department Values in all aspects of performance.

Requirements

• Calm, polite, and professional demeanor with high service orientation, initiative, and drive.
• Strong customer service skills and a customer-centric mindset, including empathy and active listening for managing disputes and building trust.
• Exceptional interpersonal skills to foster long-term relationships with clients and internal stakeholders.
• Ability to thrive in a team-focused setting and coordinate with various departments for seamless operations.
• Exceptional time management, multitasking, and attention to detail.
• Stellar verbal and written communication skills for liaising between sales teams, clients, leadership, and internal departments.
• Strong problem-solving and decision-making skills to resolve bottlenecks swiftly.
• Ability to work in a high-pressure environment, adapt to shifting priorities, and balance company and customer interests.
• Aptitude for learning new products, systems, and processes quickly.
• Ability to read, analyze, and interpret financial reports, technical documents, and legal documents.
• Commitment to continuous innovation and willingness to adapt to new technologies, including AI tools.
• Respond to inquiries or complaints from customers, regulatory agencies, or business community members.
• Committed to continuous education through self-learning, training, workshops, seminars, and conferences.

Qualifications

• Associate Degree (A.S.) or Bachelor’s Degree (B.S.) in Business, Marketing, or a related field preferred.
• 2+ years of experience in sales support, inside sales, administration, or customer service, preferably in material handling, construction, or adjacent industries.
• Proven experience supporting team performance in customer-facing environments.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Project, Visio, Teams) and CRM software (Salesforce, SAP, Trello).

Travel

This position requires semi-frequent domestic and international travel (approximately 10% overnight), including the ability to secure rental cars, pay for reimbursable expenses, and complete long-haul flights (10+ hours).

Work Environment

The role is primarily office-based with occasional warehouse time. Safety equipment (e.g., hearing/eye protection, hard hats, protective footwear) may be required. The environment is not always climate-controlled. Physical demands include:

• Regularly sitting, using hands, reaching, talking, and hearing.
• Frequently standing, walking, and reaching with hands and arms.
• Occasionally stooping, kneeling, crouching, or crawling.
• Frequently lifting/moving up to 10 pounds; occasionally up to 25 pounds.
• Vision abilities: close, distance, color, depth perception, and ability to adjust focus.

This position is eligible for hybrid work, with occasional in-office presence required for team coordination, sales material preparation, and department updates.