Sales Coordinator

Essential Duties & Responsibilities

• Build strong customer relationships and understand their evolving needs
• Provide fast, accurate support via phone, email, chat, voicemail, and Microsoft Teams
• Recommend additional and complementary products
• Aid customers with product suggestions, alternatives, and proprietary items
• Maintain orders before daily cut-off to ensure next-day delivery
• Assist with online order entry setup, training, and customer onboarding

Sales & Growth Enablement

• Partner with the Strategic Sales Manager to support segment-specific accounts
• Aid in prospecting and maintaining a healthy sales pipeline
• Identify opportunities to penetrate existing accounts with new products
• Support marketing campaigns and follow up on leads
• Attend select conferences and industry events to expand knowledge and visibility

Order & Data Management

• Enter customer orders into the ERP system with accuracy and speed
• Keep customer order guides updated and aligned with current needs
• Provide item maintenance teams with product setup information
• Assemble business review materials with value-focused content

Performance & Reporting

• Track progress toward performance metrics and budgeted goals
• Provide regular updates to management on sales activity and KPIs
• Analyze customer and category performance to identify improvement opportunities
• Share market insights and customer feedback to strengthen strategies

Skills Required

• Excellent organizational and project-management abilities
• Strong writing, math, and attention to detail
• Effective communication and interpersonal skills
• Proficiency in Microsoft Office, with willingness to expand skills
• Ability to quickly resolve customer inquiries with empathy and initiative
• CRM system organization and utilization
• Dependable time-management and punctuality
• Creative problem-solving and team-oriented mindset
• Ability to thrive in a fast-paced, rapidly changing environment

Qualifications & Experience

• Associate or Bachelor’s degree (required)
• Minimum 3 years in sales, sales support, customer service, or administrative roles (required)
• Experience in foodservice or food distribution (preferred)
• Proficiency in Microsoft Office (required)