Sales Coordinator

The Empire State Building, owned by Empire State Realty Trust, Inc. (ESRT: NYSE), is an iconic 1,454-foot landmark in Midtown Manhattan. The Observatory Experience features a dedicated guest entrance, an interactive museum with nine galleries, and a redesigned 102nd Floor Observatory. The 86th Floor Observatory offers 360-degree, open-air views of New York City and beyond. Ranked the #1 Top Attraction in New York City by Tripadvisor’s 2025 Travelers’ Choice Awards, the Empire State Building Observatory welcomes millions of visitors annually. The building is fully powered by renewable wind electricity and houses diverse office tenants and retail options.

About the role

The Sales Coordinator will support the Observation Deck Sales team through customer service, order processing, account support, and administrative coordination. This role involves working closely with Sales Managers and cross-functional teams to process advance ticket orders, maintain client and sales information, support group visits, coordinate FAM trips and events, assist with sales and marketing materials, and respond to customer and partner inquiries. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment.

Responsibilities

• Sales:
  • Process advanced ticket orders using the Ventrata ticketing system
  • Create, organize, and maintain all files for the Sales Department
  • Notify Ticket Office & Operations Supervisors of large group visits and advance orders
  • Update list of accredited agents and their contact information
  • Assist sales team with coordinating FAM trips and events
  • Provide support to the sales managers on various projects and reports
  • Assist in the creation and development of sales and marketing materials
• Account Development:
  • Build and maintain relationships with existing and new customers/clients
• Customer Service:
  • Respond to or create cases in Salesforce to track customer issues and inquiries via phone and email
  • Partner with Sales Managers and other departments to resolve customer issues
  • Ensure prompt response to all customer inquiries
• Administrative:
  • Develop in-depth knowledge of Ventrata to process orders and manage client data
  • Maintain organizational skills through time management, setting priorities, and accurate paperwork
  • Assist sales managers with Salesforce CRM after international sales missions, trade shows, and networking events
  • Provide ongoing updates to the Sales Operations team
  • Collaborate with the Sales team and other departments to track progress on projects using Monday.com
  • Mail out brochures, posters, and sales information
  • Perform other related duties as required
• Marketing:
  • Collaborate with OTA Manager to support online travel agencies website audits
  • Collaborate with Sales and Marketing to create, edit, and update written materials for travel trade (e.g., product descriptions, training presentations, website content, e-newsletters)

What Success Looks Like

• Meet and exceed ESBOD service standards by answering all inquiries within 24 business hours
• Manage multiple inquiries and bookings simultaneously without compromising quality or accuracy
• Achieve established departmental KPI goals and targets
• Demonstrate ability to multi-task, solve problems, and manage time efficiently
• Strong collaborator and communicator

Requirements

• 1-3 years of related experience
• Associate or bachelor’s degree preferred

Skills

• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Knowledge of and interest in the Tourism and Travel industry (a plus)
• Excellent verbal and written communication skills
• Outstanding interpersonal and customer service skills
• Proven ability to drive results, meet deadlines, and exceed targets in a fast-paced environment
• Strong time management and organizational skills
• Ability to prioritize and work in a high-volume, fast-paced environment
• Attention to detail and high level of accuracy
• Proficiency in a foreign language (a plus)
• Knowledge of Salesforce and Monday.com or similar technologies (preferred)

Benefits

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company-sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support
• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs

Pay

$65,000 - $75,000 a year. Salary is based on several factors including education, work experience, job location, and certifications. In addition to base salary, ESRT provides discretionary annual bonuses.