Sales Coordinator

About the role

Located just 15 minutes north of Santa Barbara or 20 minutes south of Buellton, California, El Capitan Canyon Resort is seeking a Sales Coordinator to join the team. The role supports group stays at the luxury glamping resort, working with a diverse clientele that includes school and adventure groups, corporate clients, and destination weddings. Reporting to the Sales Director, the Sales Coordinator handles group inquiries, reservations, meeting space, and resort activities.

Responsibilities

• Answer phones and direct incoming leads or inquiries to appropriate managers.
• Assist in the preparation and confirmation of client proposals and contracts.
• Responsible for daily/weekly reporting duties via current resort systems; working knowledge of Delphi preferred.
• Prepare all event documentation and coordinate with sales, resort departments, and customers to ensure consistent, high‑level service.
• Recognize opportunities to maximize revenue by up‑selling and offering enhancements.
• Meet and greet onsite contacts.
• Act as liaison between sales and customers throughout the event process.
• Conduct a professional, thorough site inspection of the resort with clients, exhibiting key features and benefits of the property.
• Proactively identify operational challenges associated with events and work with the Director and customers to solve or develop alternative solutions.
• Coordinate banquet and meeting space for assigned groups.
• Maintain clear and consistent communication with the Banquet and Events Manager throughout the event, considering both the client and all resort guests’ experience.
• Develop and maintain effective interdepartmental communication among all departments on behalf of the Group Sales Team.
• Assist sales staff in promoting the resort, developing leads, and securing re‑bookings.
• Use the property’s computerized sales management system to manage the resort’s business, including generating reports, entering business, blocking space, and building accounts.
• Perform any other job‑related duties as assigned.

Requirements

• Must possess 1+ year of direct, related administrative experience; luxury hotel sales, marketing, and/or hotel operations experience is preferred.
• Strong administrative skills, including accurate and timely filing, proofreading and editing documents, managing multiple incoming telephone calls, faxing, mailing, emailing, and creating various business documents.
• Typing speed of at least 50 words per minute.
• Effective verbal and written communication with all levels of team members and guests in an attentive, friendly, courteous, and service‑oriented manner.
• Computer proficiency required with proven abilities in MS Office, Word, PowerPoint, Excel; prior experience with Delphi is strongly favored.
• Maintain regular attendance in compliance with El Capitan Canyon Resort standards, with scheduling varying according to resort needs.
• Maintain high standards of personal appearance and grooming.
• Superior multi‑tasking skills and ability to work well in a fast‑paced environment.

Benefits

• Paid Parental Leave
• Health Insurance
• Dental Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company‑paid Accidental Death & Dismemberment
• Company‑paid Short Term Disability
• Company‑paid Long Term Disability
• 401(k) Retirement Plan
• Remote: No
• Housing Provided: No