SALES COORDINATOR

Responsibilities

• Basic client services; respond to all inbound emails, telephone and online inquiries
• Providing timely responses to customer requests
• Professional and effective communication with customers
• Generate appointments for current as well as outstanding or lost customers by means of outbound prospecting and lead activity management
• Confirm and follow up/reschedule missed appointments
• Friendly attitude as the first point of contact with any potential client/customer
• Directing, tracking and fairly distributing all leads and potential customers accordingly
• Aftersale care: Following up with customers who have bought a vehicle and maintaining customer satisfaction
• Update records and enter customer information into data management system
• Create and filter customer retention list and generate leads to determine if customer vehicle needs have changed
• Able to meet or exceed monthly goals
• Able to present products, pricing and estimates that can be easily understood
• Strong ability addressing and overcoming customer objections
• Aid with other duties, as assigned by direct manager

Requirements

• Excellent communication skills (verbal and written)
• Knowledge of CDK and/or Xtime a definite asset
• Ability to utilize several different computer programs at one time
• Sales experience
• Excellent customer service skills
• Automotive knowledge is an asset; however, not necessary
• 1-2 years of Customer Service in Call Centre environment preferred

What We Offer

• Competitive compensation plans
• Collaborative team dynamic and Family-like atmosphere
• Supportive work environment
• Health and wellness initiatives
• Community involvement activities
• Exciting company events
• Employee purchase plans and company discounts