Sales Coordinator

About the role

The Sales Coordinator plays a crucial role in the hotel's success by serving as a link between the front office and the sales team. This position assists with reservations, rooming lists for groups and meetings, managing room blocks, and ensuring effective communication with the hotel team to meet the expectations of sales clients.

Reports to: Hotel Director of Sales & Marketing.

Responsibilities

• Be one of the first points of contact for incoming sales calls, responding quickly and professionally to all internal partners and external customers.
• Deliver clear and concise communication representative of Crescent Hospitality via all avenues of communication.
• Demonstrate excellent time management, self-motivation, proactive planning, and organizational skills with a keen focus on detail.
• Complete assigned tasks and responsibilities, including managing room blocks, entering rooming lists, client notifications, group resumes, and billing details.
• Learn and use sales systems and conceptual sales processes, understanding the hotel's sales strategies.
• Participate in internal meetings, conference calls, and training communications required for the position.
• Work collaboratively to foster teamwork and make decisions that align with hotel goals.
• Perform any other duties as assigned.

Requirements

• Ability to communicate in English.
• Willingness to “pitch-in” and help co-workers with their job duties and be a team player.
• Knowledge of Hilton Brand systems is a plus.
• Strong technical skills in Microsoft Office.
• Ability to effectively communicate with internal and external customers.
• Excellent organization, time management, and analytical skills.

Performance Standards

• Customer Satisfaction: Our customers are our priority. Positive interaction with Crescent staff is key to a positive guest experience. This role must remain professional and treat all guests and associates with courtesy and respect under all circumstances.
• Safety & Security: The safety and security of our guests and associates is of utmost importance. Every associate should adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and concerns.