Sales Coordinator

About the role

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology—Evans & Sutherland, Spitz, Inc., and Cosm Immersive—combined to power the immersive experiences of the future. Innovation is in our DNA.

The Sales Coordinator will support the venue Sales Team to efficiently book, plan, and coordinate private events, group events, select special projects, and catering events to meet or exceed revenue and profit goals while creating repeat business. This role will work closely with sales and operations team members to properly build proposals and seamlessly execute events to a Cosmworthy standard.

Responsibilities

• Work closely with all members of the venue Sales Team to solicit, negotiate, and book new and repeat catering business through outside sales calls, telemarketing, mailings, referrals, networking, etc.
• Respond to distributed inbound leads within 1 business day.
• Qualify leads to send to the Sales Team member to create and send proposals.
• Create proposals for small to mid-scale events as requested.
• Assist with sending follow-ups to potential clients.
• On-site supervision of small to mid-scale events; support larger scale events when necessary.
• Supervise event strike to ensure the venue is returned in perfect condition; lead final walk with client to note and report any damages.
• Organize event files, templates, floorplans, and documents.
• Handle administrative duties including gathering and accounting for receipts, COIs, final payments, etc.
• Supervise updating of kitchen board with BEOs for Chef team and prepare for weekly BEO meetings.
• Maintain up-to-date knowledge of all property offerings, food & beverage minimums, pricing, event space layout, capacities, and catering menu.
• Participate in trade shows, community, professional, and industry organizations to maintain high visibility for Cosm.
• Participate in pre- and post-event meetings with clients and respective departments.
• Ensure tours and client visits are successful by planning carefully and communicating accurate details in advance.
• Assist with special projects and other duties as assigned by management.

Requirements

• 3+ years of experience in catering sales, hospitality, or convention services.
• Tripleseat and/or other contracting experience, as well as knowledge of CRMs, preferred but not mandatory.
• Outstanding guest service skills and ability to engage with clients and team members in an attentive, friendly, courteous, and service-oriented manner.
• Excellent communication skills, including the ability to negotiate, sell, and influence clients and meeting attendees.
• Must be able to speak, read, write, and communicate in English to adequately perform the duties of the job.
• Knowledge of event planning and hospitality principles and practices.
• Ability to travel to area businesses and accounts to solicit new business as needed.
• Ability to multitask and prioritize daily workload.
• Outstanding organizational and time management skills.
• Ability to handle sensitive material with discretion and confidentiality.
• Must be energetic, a self-starter, and able to work in a fast-paced environment.
• Must be detail-oriented and able to work both independently and with a team.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving them as necessary.
• Must be able to show initiative, including anticipating client and operational needs.
• Must maintain standards of attendance and punctuality and work varying schedules, including evenings, weekends, holidays, and extended hours as business dictates.
• All applicants must be at least 18 years of age at the time of employment.