Sales Coordinator

BW Converting is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies — Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting, and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

About the role

The Parts Sales Coordinator will work in partnership with the Parts Sales Representatives to support customer requests.

Responsibilities

• Perform order entry utilizing the ERP system and electronic processing tools.
• Update orders as needed.
• Maintain Ship Complete orders.
• Update customer third-party order platforms and portals.
• Create Return Goods Authorization and manage customer returns for credit, repair, or warranty.
• Determine root cause of incorrect shipment issues and resolution.
• Create Quality Incident Reports.
• Update customer documentation with shipping information.
• Create credits and debits.
• Coordinate with internal departments.
• Process credit card purchases.
• Maintain records within the ERP system, CRM, and other documentation systems.
• Generate, prepare, and distribute reports.
• Perform other duties as assigned.

Requirements

• A high school diploma or equivalent is required.
• Administrative work experience is desired.

Skills

• Demonstrated proficiency in MS Office.
• Demonstrated organizational skills and attention to detail.

Competencies

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Work Environment / Physical Demands

• Typically sits, grasps items, and performs keyboarding for occasional operation of a computer.
• Stand, walk, bend, reach, or otherwise move about occasionally.
• Lift, move, or otherwise transfer items up to 30 lbs. occasionally.
• Occasional exposure to typical machine shop physical hazards.
• Travel by air or car occasionally.