Sales Coordinator

Essential Functions

• Cook up group room blocks
• Manage all pre-arrival and post departure tasks
• Conduct hotel site tours for walk-in guests
• Manage group files and turnover checklist
• Aid in administrative tasks
• Provide top-notch service to customers
• Set an example for immediate and hotel-wide staff
• Tackle inquiries and walk-ins for group and meeting room business
• Analyze business to make profitable decisions
• Prepare and distribute outgoing correspondence
• Manage meeting room events
• Maintain group rooming lists
• Enter rooming list, route charges, release blocks
• Prepare and distribute Group Resumes
• Handle all group special requests
• Shuttle requests, amenity form distribution, follow up, reservation cards
• Ensure collateral stock is maintained
• Know Front Desk check-in, check-out, answering phones, transferring calls, making reservations, etc.
• Maintain close relations with top accounts
• Monthly visits to clients to thank for business
• Joint calls with Director of Sales for property-specific sales blitzes and client events
• Involvement in community activities and hotel programs
• Understand selling strategies to maximize revenue
• Attend and participate in meetings
• Comply with company policies and procedures

Qualification Standards

• Education: High school diploma or equivalent
• Some college education preferred
• Experience or training in same or similar field preferred
• Capable of working in a team environment