Sales Coordinator 1

Key Responsibilities

• Entry and communication of sales orders, job creations, shippers, and invoices.
• Maintain Kanban boards.
• Monitor customer specific websites for order retrieval and shipment confirmation.
• Manage sales activity and customer forecasting for each account.
• Establish and maintain cell metrics.
• Research debit and credit memos and coordinate actions with finance department.
• Understand bill of materials, routings, inventory, and adjustments in ERP system.
• Acts as internal project coordinator on customer jobs, as assigned.
• Cook up resolution of customer problems/complaints through non-conformance reports.
• Follow up with production and purchasing on product availability/shortages for current and overdue orders.
• Maintain outside warehouse inventory, including shipping, tracking and restocking.
• Follows current shipping processes and provides correct documentation unique to each country when shipping internationally.
• Build and maintain good customer relationships.
• Document relevant customer correspondence for future reference using MS Outlook journaling.
• Will assist sales with cold calls, sales promotions, customer satisfaction surveys, sales calls, customer inquiries, and customer visits, as assigned.
• Quoting for existing products.
• Cook service work orders.
• Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.

Core Expectations

• Customer Service: Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
• EHS: Perform work in compliance with EHS training and identified procedures/standard work. Report any EHS incident or concern to your supervisor immediately. Cooperate and contribute to the overall success of the EHS program.
• Quality: Participate in job-specific training. Complete work as indicated by standard work, processes, and/or procedures. If your work can’t be completed as required, notify your supervisor immediately for guidance.
• Conduct: Demonstrate and support the Steffes Code of Conduct.
• Policies and Procedures: Demonstrate and support Steffes Policies and Procedures by: Using tact, sound judgement, and maintaining a professional attitude in communication and relationships with others. Strive to deliver the best quality in daily work. Promote a positive image of Steffes and its products. Be timely and punctual in attendance and follow all policies and procedures.

Job Requirements/Qualifications

• A High School Diploma or GED.
• 6-24 months of demonstrated customer service or related field experience.
• ERP experience, preferred.
• Intermediate Microsoft Excel and Outlook.
• Patient, well organized, and service oriented.
• Excellent communication skills and telephone etiquette.
• Basic math and reading skills.
• OR - An acceptable combination of education and experience.
• Functional & Cognitive Requirements of Position: This position requires walking, sitting, or standing to a significant degree. Must have the ability to lift 50 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 20 pounds. Must have the ability to climb ladders and/or stairs. Stooping, crouching, kneeling, and bending. Handling, feeling, and gripping would be required for some activities. This role may be subject to internal and external environmental conditions. Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.