Sales Consultant – La-Z-Boy Furniture Galleries

About the role

Now Hiring: Sales Consultant – La-Z-Boy Furniture Galleries
Location: Natick, MA
Compensation: Base + Unlimited Commission
NEW HIGHER TRAINING PAY!

Responsibilities

• Drives Sales
  Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy
  Promote the Design program & assist the Designer to achieve established Design program sales goals
  Execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers
  Maximize store promotions, marketing initiatives, and grassroots programs
• Create Inspired Spaces
  Curate luxury looks while earning commissions with no ceiling
  Create professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service
• Customer Focus
  Provide the highest level of customer service to all current and future customers
  Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
  Effectively use Podium to ensure customer satisfaction and future follow‐up
  Make sound business decisions to deliver customer satisfaction and promote team environment
  Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
• People
  Maintain a positive working relationship with all store employees
  Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals
  Help promote and champion a culture of sales and service
• Operational Excellence
  Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness
  Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
  Responsible for accurately completing daily On‐Point system logs
  Show a sense of urgency, enthusiasm and excitement with the store team and customers
  Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
  Consistently schedule deliveries with customers
  Responsible for opening and closing of the store

Requirements

• High School Diploma or equivalent
• Previous selling experience and ability to close a sale strongly preferred
• Excellent communication, customer service skills, and organizational skills
• Strong interpersonal skills to effectively communicate, build rapport, and positively influence
• Demonstrated persuasion and negotiation skills
• Ability to effectively manage time and conflicting priorities
• Ability to effectively and productively with others as a team
• Ability to work the schedule and hours dictated by business needs
• Ability to work evenings, weekends and holidays as required
• Initiative to meet assigned goals, missions and objectives and motivated to achieve more
• Strong attention to detail
• Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

Preferred Requirements

• Bachelor’s degree in Business or a related field

Physical Demands/Work Environment

• Nearly continuous use of repetitive hand motions, hearing and listening
• Often required to sit, walk, bend and stoop
• Subject to inside environmental conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.