Sales Compensation Process Administrator

Responsibilities

• Support semi-annual plan rollouts and mid-cycle updates
• Execute monthly incentive calculation cycles
• Perform pre- and post-calculation validations and reconciliation analysis
• Investigate and resolve Tier 1 compensation claims and disputes
• Identify recurring issue patterns and recommend systemic fixes
• Support generation and distribution of sales compensation letters; track acknowledgements
• Accountable for timely and accurate payments
• Participate in SPM system implementation, enhancements, or migrations
• Contribute to transformation initiatives focused on simplifying, standardizing, and automating processes
• Identify opportunities to leverage AI tools to: Improve claims triage and investigation, Automate validation workflows, Enhance reporting and performance monitoring, Reduce manual adjustments

Requirements

• Required: Bachelor’s degree in Business, Finance, Information Systems, or related field
• Required: 4 - 7 years of experience in Sales Compensation Administration or Revenue Operations
• Required: Hands-on experience with at least one SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus)
• Preferred: Experience participating in an SPM implementation or major platform enhancement
• Preferred: Experience supporting global sales organizations and complex go-to-market

Qualifications

• Strong understanding of compensation plan mechanics and crediting models
• Experience managing high-volume claims environments
• Advanced Excel skills (pivot tables, reconciliation analysis, data validation)
• Familiarity with automation tools and workflow optimization
• Experience using AI-enabled productivity tools (e.g., intelligent document review, data anomaly detection, workflow automation assistants) preferred
• Strong analytical and investigative skills
• Detail-oriented with high standards for data accuracy
• Ability to adapt to evolving systems and digital transformation initiatives
• Strong written and verbal communication skills

Skills

• Strong understanding of compensation plan mechanics and crediting models
• Experience managing high-volume claims environments
• Advanced Excel skills (pivot tables, reconciliation analysis, data validation)
• Familiarity with automation tools and workflow optimization
• Experience using AI-enabled productivity tools (e.g., intelligent document review, data anomaly detection, workflow automation assistants) preferred
• Strong analytical and investigative skills
• Detail-oriented with high standards for data accuracy
• Ability to adapt to evolving systems and digital transformation initiatives
• Strong written and verbal communication skills

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, Additional flexible paid vacation and sick leave (US benefits overview)