Sales Compensation Engagement Manager

Responsibilities

• Team Leadership & Operations: Lead, develop, and manage a team of Sales Compensation Analysts supporting the AMS region. Own the monthly AMS calculation cycle end to end, from data readiness through payment release and establish accountability standards across the team.
• Performance Management: Set performance expectations, conduct regular 1:1s, and build individual development plans aligned to team growth needs.
• Escalation Point: Serve as the primary escalation point for compensation issues, disputes, and cross-functional conflicts within AMS.
• Capacity Monitoring: Monitor team capacity and workload distribution across cycles and peak periods.
• Compensation Operations Execution: Oversee semi-annual plan rollouts and mid-cycle updates across AMS compensation plans. Ensure accurate and timely execution of incentive calculation cycles in the SPM platform. Establish and enforce pre- and post-calculation validation standards and reconciliation protocols. Own the AMS claims and dispute resolution process ensuring appropriate triage, SLA adherence, and systemic root cause identification. Oversee generation and distribution of sales compensation letters and acknowledgement tracking across AMS. Maintain accountability for payment accuracy and on-time delivery across all AMS seller populations.
• Platform & Process Transformation: Lead transformation initiatives focused on automating manual workflows, improving data quality, and reducing cycle time. Participate in AI-enabled SPM improvement initiatives, including claims triage automation and intelligent dispute routing, validation workflow automation and anomaly detection, reporting and performance monitoring enhancements, and reduction of manual adjustments through field education and proactive identification of errors.
• Stakeholder Partnership: Serve as the primary AMS operations partner to Sales Compensation Design, Finance, GRO, and CO leadership. Translate operational issues into structured business cases for systemic resolution. Represent AMS operations in steering committee discussions, platform decisions, and program governance forums. Partner with EMEA and APJ regional counterparts to ensure cross-regional consistency in process design and escalation standards.

Requirements

• Education & Experience: Bachelor's degree in Business, Finance, Information Systems, or related field. 7-10 years of experience in Sales Compensation Administration or Revenue Operations, with at least 2-3 years in a people management or team lead capacity. Hands-on experience with at least one enterprise SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus) for administration, and cycle management. Experience supporting large sales organizations with complex go-to-market structures (direct, channel, partner, specialist).
• Knowledge & Skills: Understanding of compensation plan mechanics, crediting models, quota deployment, and incentive calculation logic. Proven ability to manage high-volume operational environments. Strong people management and ability to develop analysts. Experience managing cross-functional stakeholder relationships and influencing decisions without direct authority. Advanced analytical skills able to diagnose root cause, identify patterns across high-volume data, and translate findings into systemic fixes. Familiarity with automation tools, workflow optimization, and AI-enabled productivity tools. Strong written and verbal communication skills able to represent operational complexity clearly to executive audiences. Ability to operate effectively in a matrixed, global organization with shifting priorities and platform evolution.

Qualifications

The pay range for this role is $105,550 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, Additional flexible paid vacation and sick leave (US benefits overview)