Sales Clerk

Essential Duties and Responsibilities

• Help unload incoming trucks and put away merchandise (as arranged by management).
• Maintain your assigned department: Keep clean, organized and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude.
• Move with a sense of urgency while paying attention to the details.
• Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed, watch end caps and side wings.
• Handle special orders for all non-stock items.
• It always takes two associates to say “No.” Never tell a customer no without checking with a floor manager, assistant manager or store manager.
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting.
• Excellent customer service and interaction prevents shoplifting.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department.
• Walk up and down the main aisles to be sure customers are being assisted in all departments.
• Avoid personal conversations with co-workers on the floor.
• Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
• Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.).
• Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
• Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time. Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
• Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
• Always wear your radio and headset in order to effectively communicate with other associates or management.
• Respond to Customer Coordinator questions as needed.
• Assist customers with large or heavy items as needed.
• Offer customers a red basket for their shopping use.
• Assist in the training and development of peers

Required Knowledge, Skills and Abilities

• Able to communicate professionally with customers and team members
• Skilled at providing prompt, friendly and attentive customer service
• Strong organizational skills with a passion for details
• Willing to learn all areas of the store and help train others
• Proven track record of being a team player
• Knowledge and experience of various departments is strongly desired

Physical Requirements

• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth