Sales Center Manager

About the role

Manage sales and operations for a wholesale HVAC distributorship serving HVAC professionals. Oversee sales center operations, ensuring strong sales, customer experience, productivity, and profitability through effective team leadership.

Responsibilities

• Monitor inventory stock levels and merchandising of showroom.
• Manage inventory to ensure minimal loss throughout the year.
• Recruit, hire, train, and develop new associates in compliance with labor laws and company policy.
• Manage workforce including Warehouse, Shipping/Receiving, Delivery, Fleet Drivers, Showroom, Counter Sales, and Sales personnel.
• Promote safety awareness ensuring associates employ safe practices at all times.
• Effectively manage the branch P&L.
• Hold self and others accountable for delivering exceptional customer experience while addressing customer needs and concerns in a timely manner.
• Analyze and measure business trends; work with local sales personnel and regional leadership to develop strategies for increased store traffic.
• Conduct yourself in a professional and courteous manner in all interactions with contractors, customers, vendors, and employees.
• Coordinate sales center training and company/center events.
• Perform other duties as assigned.

Requirements

• 2-4 years of operational experience with retail or wholesale industry.
• Proven leadership, coaching/mentoring, and team-oriented mindset with effective delegation of duties.
• Demonstrated ability to grow sales in a retail environment.
• Experience analyzing and using customer, market, or competitor data to make informed decisions.
• Ability to build and maintain positive relationships with customers, vendors, and employees.
• Experience leading a team of employees toward achieving company goals.
• Computer literacy with proficiency in MS Office applications.
• Capable of working in a fast-paced environment with the ability to multi-task on different levels.

Preferred Qualifications

• Experience within the HVAC industry with proficiency in air conditioning, heating, and ventilation equipment at the distribution level.
• Experience working with contractors.
• Prior leadership roles with P&L responsibility.
• Proven success in sales, operations, purchasing, and warehouse/inventory management.
• Mechanical or technical background.