Sales Center Manager

GEM-15801 | McAllen, Texas, USA | Full-Time

About the Role

Looking for a cool job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? The Sales Center Manager is responsible for managing sales and operations for one of our wholesale distributorships serving HVAC professionals. This position manages the sales center operations and is accountable for sales, customer experience, productivity, and profitability through effective team leadership.

Responsibilities

• Monitor inventory stock levels and merchandising of showroom.
• Manage inventory to ensure minimal loss throughout the year.
• Recruit, hire, train, and develop new associates in compliance with labor laws and company policy.
• Manage workforce including Warehouse, Shipping/Receiving, Delivery, Fleet Drivers, Showroom, Counter Sales, and Sales personnel.
• Promote safety awareness ensuring associates are employing safe practices at all times.
• Effectively manage the branch P&L.
• Hold self and others accountable for delivering exceptional customer experience while addressing customer needs and concerns in a timely manner.
• Analyze and measure business trends, while working with local sales personnel and regional leadership to develop strategies for increased store traffic.
• Conduct him/herself in a professional and courteous manner in all aspects of interaction with contractors, customers, vendors, and employees.
• Coordinate sales center training and company/center events.
• Perform other duties as assigned.

Requirements

• 2-4 years of operational experience with retail or wholesale industry.
• Proven leadership, coaching/mentoring, and team-oriented mindset along with effective delegation of duties.
• Demonstrated ability to grow sales in a retail environment.
• Experience analyzing and using customer, market, or competitor data to make informed decisions.
• Ability to build and maintain positive relationships with customers, vendors, and employees.
• Experience leading a team of employees toward achieving company goals.
• Computer literacy with proficiency in MS Office applications.
• Capable of working in a fast-paced environment with the ability to multi-task on different levels.

Preferred Qualifications

• Experience within the HVAC industry with proficiency in air conditioning, heating, and ventilation equipment at the distribution level.
• Experience working with contractors.
• Prior leadership roles with P&L responsibility.
• Proven success in sales, operations, purchasing, and warehouse/inventory management.
• Mechanical or technical background.