Sales Care Coordinator

We’re looking for a thoughtful and strategic advocate for our clients—someone who is proactive, well-organized, and resourceful in overcoming challenges. Success in this role also requires a collaborative mindset, as we value a strong team approach and expect this individual to contribute meaningfully across departments.

Responsibilities

• Following up with clients who have missing data in their documents.
• Carrying out follow-up visits as necessary and ensuring continued engagements with long-term clients.
• Coordinating visits, care plans updates, and non-medical assessments with Quality Assurance, Scheduling, and the Director of Nursing.
• Maintaining regular and effective communication with staff on your assignments and facilitating closed-loop communication between staff, clients, and scheduling teams, including overtime and cancellations expectations.
• Engaging with staff to support scheduling appropriately matching caregivers to clients.
• Assisting with and attending regular round-tables.
• Representing the Agency at conferences, expos, and vendor fairs.
• Assisting in following up from marketing events, communications, and campaigns.
• Cultivating relationships with potential partners and referral sources including social workers, case managers, discharge planners, concierge doctors, and specialists.
• Actively seeking out networking opportunities both inside and outside the industry.
• Consulting with potential new clients and informing those seeking care about appropriate options, our service offerings, company policies, and practices.

Qualifications

• Excellent oral and written communication and presentation skills.
• Superior interpersonal skills and a solid reputation among peers, professionals, and customers.
• Ability to work effectively with all levels of the organization.
• Capable of thinking creatively and on the spot.
• Ability to maintain a calm and respectful demeanor with clients, employees, and corporate colleagues, even in stressful situations.
• Aptitude for performing a variety of functions, multi-tasking, and picking up ad hoc projects or new skill sets as directed.
• Capacity for self-management and follow-through on growth targets.
• Demonstrated initiative, discretion, enthusiasm, and desire to promote the mission and values of the Agency.
• MS Office experience.
• CRM experience.

Benefits

• 401K with 4% Match
• Health Insurance
• Dental & Vision Insurance
• Gas Stipend
• Base Pay + Bonus Opportunities + Commissions
• Paid Time Off
• Employee Assistance Program

Schedule

• Must be located in the Greater Dallas or Collin County metroplex or willing and able to commute to our Dallas office at least three days per week.
• Must also be willing and able to work from home on weekends and outside of regular business hours.