Sales BDC Representitive

About Us

BMW of North Haven is part of the Mauro Motors Automotive Group, a family-owned and operated automotive company with over three decades of experience. Known as experts in Connecticut for the sales and servicing of German luxury vehicles and quality pre-owned cars and trucks, Mauro Motors employs over 300 people. Our mission is to build a great company with great people that generate great results, guided by our core values:

• We Strive to Be Excellent
• We Win
• We are Persistent and Consistent
• We Understand the Value of Reputation
• We are Team Oriented
• We Collaborate and Communicate
• We Care About Our People

Responsibilities

• Welcome, greet, and assist clients in a customer-oriented manner.
• Introduce the client to a Client Advisor, explaining the nature of the visit and providing pertinent information about the client’s primary needs.
• Obtain and record information about each client interaction using the center CRM.
• Assist with tracking sales calls, numbers of ups, prospect data sheets, or other records.
• Support the Sales Department in developing new business and leads through focused marketing efforts, including portfolio relationship management, internet lead management, network affiliations, and telemarketing.
• Demonstrate enthusiasm for all products and services of the BMW franchise and maintain knowledge of BMW product features and benefits.
• Manage client portfolios to ensure customers understand the lease-end process and drive client appointments.
• Answer incoming calls and inquiries, directing calls to appropriate personnel.
• Perform outbound sales calls to generate sales opportunities.
• Contact unsold showroom traffic and conduct other phone follow-up work.
• Assist customers in conversations in a pleasant and helpful manner to increase satisfaction and loyalty.
• Provide premium customer experiences and the highest level of customer care.
• Perform basic administrative and other duties as assigned.
• Provide support to service staff and managers as needed.

Requirements

• 1+ years of experience in a dealership.
• Experience with automotive industry CRM tools and other software.
• Working knowledge of Microsoft Office, Word, and Excel.
• Administrative support and/or telephone experience.
• Sales or other customer support background.
• Effective communication skills.
• Ability to coordinate and complete multiple tasks simultaneously.
• High school graduate or equivalent.
• Must be at least 18 years old.
• Pass a 7-year criminal background check and drug screen.

Benefits

• Industry-leading competitive pay plans (growth-based).
• Performance bonus plans.
• Full medical benefits (health, dental, vision).
• PTO policy up to 3 weeks per year.
• Sick leave.
• 401(k) matching plan—up to $5,000 dollar-for-dollar match per year.
• Industry-leading training (live onsite, offsite, and virtual).
• Employee discount (sales, service, and parts).