Sales Associate & Customer Service Personnel

About the role

You may be our next great Associate at SafeSplash + SwimLabs Morrisville (Triangle)! We help our swimmers be safer, compete smarter, feel confident, and enjoy a life-long love of the sport. There are few times in life where you find the opportunity to truly make a difference. Not only are we teaching a life-saving skill, we’re instilling a sense of pride and confidence in kids every day. Love working with kids? Want to wear your flip-flops to work? Want to join the fastest growing swim school brand family in the nation? Then we want YOU! We are actively recruiting professional individuals who will help us uphold the best customer experience as possible at our schools across the nation. Join our swim family that gets to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming! We are invested in helping you be the best you can be in and out of the water!

Responsibilities

• Assist clients and visitors by greeting, welcoming, and directing them appropriately
• Maintain client accounts by recording accurate and up-to-date information, take client payment when necessary; scheduling classes and appointments
• Assist clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales
• Enroll students
• Follow up with leads and drop lists by phone and text
• Check in kids as needed
• Explain policies to parents
• Schedule, promote and participate in special events, and keep all client communications updated, and visibly posted in public areas of lobby

Requirements

• Happy and professional disposition; hospitable and caring
• Sales experience
• Social media posting experience
• Lead calling experience
• Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations
• Experience using spreadsheets and word processing software such as Microsoft Suite
• Dependable and flexible schedule: will be required to work some evenings and weekends
• Phone skills

Qualifications

• Swim lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression
• CPR & First Aid Certified

Benefits

• Competitive pay based on experience and skills
• Flexible scheduling
• 50% off on swim lessons for your children
• Free use of the best swim technology in the area
• We invest in you! Grow your career in the industry
• Opportunity for advancement

Company Website: www.safesplash.com and www.swimlabs.com