CUSTOMER SERVICE & SALES ASSOCIATE
About the role
We're looking for someone who is dependable, personable, organized and comfortable taking initiative. As our primary front-of-house team member, you'll help make sure customers receive prompt, friendly service whether they walk into the showroom, call us or submit an online inquiry. Our owner/operator will often be working in the shop completing installations and spray-on applications, so we're looking for someone who can confidently manage the front of the business and recognize what needs attention without constant direction. Automotive experience is not required. We'll train you on LINE-X products, services and systems. Start Date: Hiring immediately for our October 6 opening. Growth Opportunity: Potential to grow into a full-time position as the business grows.
Responsibilities
- Greet customers and provide a friendly, professional showroom experience
- Answer incoming calls and respond to customer questions
- Respond promptly to online, phone, email and other customer leads
- Gather customer, vehicle and project information needed for quotes
- Schedule appointments and product installations
- Learn LINE-X products and services and help customers understand their options
- Provide estimates and sales support using established pricing and processes
- Follow up with customers regarding leads, estimates and appointments
- Enter and maintain customer, lead and appointment information in Shopmonkey
- Process customer payments and assist with checkout
- Communicate scheduling, customer needs and technical questions to the owner/operator
- Keep the showroom, front counter and customer areas clean, organized and presentable
- Keep brochures, displays and product information stocked and organized
- Assist with general administrative tasks as needed
Requirements
- Must be 18 years of age or older
- Dependable and punctual
- Friendly, professional and comfortable talking with customers
- Strong verbal and written communication skills
- Professional phone etiquette
- Organized and able to manage multiple priorities
- Comfortable using computers and learning new systems
- Able to work independently and take initiative