Sales Associate & Customer Service Personnel

About the role

We are seeking a Front Desk Associate at SafeSplash + SwimLabs Morrisville (Triangle) to assist clients and visitors by greeting, welcoming, and directing them appropriately.

What you will do

• Maintain client accounts by recording accurate and up-to-date information
• Take client payment when necessary
• Schedule classes and appointments
• Assist clients with retail merchandise; be knowledgeable of all retail products and information; manage retail sales
• Enroll students
• Follow up with leads and drop lists by phone and text
• Check in kids as needed
• Explain policies to parents
• Schedule, promote and participate in special events
• Keep all client communications updated and visibly posted in public areas of lobby

What we are looking for

• Happy and professional disposition; hospitable and caring
• Sales experience
• Social media posting experience
• Lead calling experience
• Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations
• Experience using spreadsheets and word processing software such as Microsoft Suite
• Dependable and flexible schedule: will be required to work some evenings and weekends
• Phone skills

Preferred qualifications

• Swim lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression
• CPR & First Aid Certified

Benefits

• Competitive pay based on experience and skills
• Flexible scheduling
• 50% off on swim lessons for your children
• Free use of the best swim technology in the area
• Opportunity for advancement — we invest in you! Grow your career in the industry