Sales Assistant (National Account Department)

Job Summary

The Sales Assistant 1 contributes to the efficient operation of the National Account Division by providing sales support to the Sales Manager, Sales employees, and other Office Staff. The primary responsibilities include office and administrative functions such as order entry, answering telephones, taking orders, and responding to customer inquiries.

Essential Job Functions

• Ensure outstanding customer service by providing a friendly environment, greeting and assisting every customer, maintaining product knowledge, and handling other aspects of customer service.
• Review and process customer orders through the order processing system.
• Respond to customer inquiries by phone, email, or mail regarding order information, such as unit price, inventory, shipping dates, and any anticipated delays.
• Check inventory to determine the availability of requested merchandise.
• File copies of orders received or post orders on records.
• Confer with sales associates, inside sales reps, warehouse, and office personnel to expedite customer orders.
• Congratulate follow-up with customer service to ensure timely and accurate deliveries.
• Maintain professionalism, stay updated on new products, and recommend alternative products for out-of-stock items.
• Provide product information to customers including pricing, delivery, inventory stocking, back-order availability, functional equivalent cross matches, and value-added product information.
• Perform other related duties as required.

Knowledge, Skills And Abilities

• Organize and prioritize numerous tasks and complete them under various time constraints.
• Have computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Outlook software, as well as other general office skills.
• Have knowledge of general office operations.
• Be skilled in keyboarding and using word processing, spreadsheet, and database management computer software.
• Have effective communication skills internally and externally via phone, email, and in person.
• Have a strong customer service orientation with the ability to initiate and sustain productive business relationships with customers.
• Have the ability to use the telephone in a professional and courteous manner.
• Have the ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Have the ability to speak clearly, concisely, and effectively.
• Have the ability to listen to, and understand, information and ideas as presented verbally.
• Have the ability to assemble, sort, and file documents.
• Have the ability to organize and prioritize tasks to meet cut-offs.
• Have the ability to follow written and/or oral instructions and listen to and understand information and ideas as presented verbally.
• Have the ability to speak, write, and read English.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life & Accident Insurance
• Pet Insurance
• 401(k) with company matching
• 19 days of paid time off
• Wellness program and EAP assistance
• and much more!

Most benefits require employee contribution. Pre-employment drug testing is required. Must be authorized to work in the United States on a full-time basis for any employer. Principals only. Recruiters, please do not contact this job posting.