Sales Assistant

About the role

Big Bolt LLC is an ISO 9001-certified specialty fastener manufacturer based in Bloomingdale, IL. This role is an entry point into a long-term sales career within a stable, established manufacturing company.

Responsibilities

• Order Management & Processing
• Enter sales orders into the Dplus database with direction from Sales team members
• Process purchase orders to transfer manufacturing orders into NetSuite
• Prepare and maintain sales orders, including routing steps and material components
• Process transactions between Dplus and NetSuite to support shipping documentation
• Purchasing & Vendor Support
• Prepare purchase order requisitions using quotes and prior orders
• Follow up with outside service departments to ensure timely product delivery
• Monitor material receipts and resolve discrepancies related to multiple heats or partial deliveries
• Customer & Internal Communication
• Follow up with customers on open sales orders and provide order status updates
• Expedite partial or full shipments as needed
• Manage communications through customer portals
• Maintain coordination between Sales, Quality Control, Purchasing, and Shipping
• Issue Resolution & Process Improvement
• Investigate and resolve order issues related to inventory discrepancies, shortages, or operational errors
• Assist in resolving NetSuite material issues that prevent quotes or orders from processing
• Review credit requests with the Sales Manager and submit to Accounting
• Track RMAs and rework orders
• Recommend and assist with sales process improvements
• Scan and distribute required documentation
• Other Duties as Assigned

Qualifications

• Associate’s Degree preferred (Business Administration or similar)
• 2+ years of experience in Sales Support or a related role
• Prior experience in the fastener or manufacturing industry is a plus, but not required
• Strong eagerness to learn the business and industry

Benefits

• Comprehensive Insurance Benefits – Health, Dental, Vision, Life, Disability, and HSA
• 401(k) with Company Matching
• Paid Time Off
• Merit-Based Bonus Program
• Stable Schedule – No weekends
• Career Growth & Development Opportunities