Sales Assistant & Customer Relations

About the role

PacMin Studios brings imagination to life with visually dynamic marketing solutions for industries ranging from aviation and aerospace to events and entertainment. As a leader in our unique industry for 80 years, we create custom scale models, trade show exhibits, dynamic graphics, and promotional solutions to help businesses build key relationships. Our culture emphasizes teamwork, mutual respect, pride of ownership, and an unshakable commitment to quality.

We are seeking a full-time Sales Assistant & Customer Relations Rep to provide general support to the Sales department and contribute to the growth and success of our top workplace.

Responsibilities

• Answer general, customer relations, and sales phone lines; assist callers with inquiries.
• Manage the Sales inquiry mailbox in Microsoft Excel; respond to inquiries in a timely manner.
• Assist with order, quote, and shipping information data entry requests as needed.
• Follow up on active orders to address any production or shipping concerns.
• Coordinate with the logistics team to ensure products ship as instructed by the Sales team.
• Schedule meetings for the Sales team.
• Contact customers or freight carriers on behalf of the Sales team to obtain shipping information or details.
• Prepare various sales, logistics, and production reports.
• Update customers directly on order status when needed.
• Follow up on graphics inquiries with customers.
• Manage small to medium key accounts.
• Assist the team with day-to-day administration.
• Support other departments as needed.

Requirements

• Previous experience in Office Administration, Customer Relations, Account Management, or Customer Sales.

Skills

• Good problem-solving skills.
• Excellent internal and external customer service skills.
• Ability to work in a team environment and contribute productively to team assignments.
• Strong engagement and prioritization skills.
• Excellent computer skills.
• Ability to develop strong relationships with customers.
• Excellent organizational, planning, and prioritization skills.
• Fluent in written and spoken English.

Benefits

• Full benefits package.
• 401k plan with company match.
• Career growth opportunities.