Sales and Customer Service Assistant

What will you be doing?

Bristol University Press launched its eBook and Journal platform, Bristol University Press Digital (BUPD) in January 2022. BUPD is key to the growth in our digital sales and this role will be instrumental in increasing our sales outreach and maintaining our high level of customer service.

• You will be the first point of contact for sales and customer queries, handling day-to-day sales-related enquiries from institutions, libraries, sales representatives, agents, and authors.
• You will be busy supporting the sales team with ongoing customer service queries from books, eBook and journal customers and updating sales, customer, and marketing collateral, such as FAQs, documentation, and user guides.
• You should apply if you have strong organisational skills and the ability to juggle competing priorities. Independence and initiative will be required to meet tight deadlines, and accuracy and attention to detail are crucial.

Requirements

Experience of working in a customer service administrative role in a busy office environment is essential, and ideally, you will have some knowledge of publishing processes for books or journals.