Customer Service and Marketing Assistant

About the role

The Customer Service and Marketing Representative at SpeedPro Norfolk is responsible for developing and executing marketing campaigns to obtain new clients, while also overseeing and maintaining the existing customer base. They manage projects from client/prospect inquiry to project completion, ensuring client satisfaction and driving further business opportunities.

Responsibilities

• Create targeted marketing strategies, campaigns, and collateral to target core business prospects
• Utilize various digital marketing techniques (i.e., PPC) as well as more traditional marketing functions (i.e. direct mail) to increase lead generation
• Oversee and develop content for blogs and social media accounts (Facebook, Instagram, LinkedIn, Twitter, etc.) to generate awareness of the SpeedPro brand
• Maintain and update studio website as needed
• Ensure that all external communications are on-brand and utilize consistent messaging
• Make follow-up calls to existing customers to ensure their satisfaction with end products and to drive further business opportunities
• Attend client meetings and networking events as needed (this position may require the occasional off-hours or weekend commitment)

Qualifications

• Enthusiastic, high-energy personality with strong verbal and written communication skills
• 1-2 years of experience in the printing industry
• Computer literate in PC based programs including Outlook, CRM and Excel
• Excellent organizational and time management skills, with capacity for multi-tasking
• Detail oriented, accountable and have a strong work ethic
• Take criticism constructively
• Manage client service with a positive attitude and assist clients in finding the best solution for their project needs
• Maintain and manage work flow, and scheduling to meet project deadlines
• Proficient with Adobe Creative Suite programs (Photoshop and Illustrator)
• Review incoming client graphics and communicate with clients on any issues, changes and/or design requirements
• Acquire client approval on proofs, both digitally and printed as needed
• Able to effectively communicate through all mediums (verbal, listening and written)
• Able to work with autonomy

Compensation

$20.00 - $26.00 per hour