Marketing Assistant

About the role

The Marketing Assistant works under the supervision of the Community Manager to serve as the face of the community, interfacing with prospective and current residents, handling day-to-day resident issues, and coordinating lease renewals. This role is pivotal in a competitive rental market and includes specific training in Fair Housing, closing techniques, and overcoming objections.

Responsibilities

• Provide excellent service to residents, prospects, and visitors
• General office administration: lease and resident communication management, filing, answering phones, greeting customers
• Light cleaning of office, common areas, and model unit(s) as needed
• Lease apartments in accordance with budget guidelines
• Follow Fair Housing Standards in all dealings with prospects and residents
• Conduct outside marketing under the direction of the Assistant Manager and Community Manager
• Coordinate application review for each lease, including credit and income verifications and background checks
• Complete lease packets and files for each resident, including the lease, all addendums, and proper documentation and signatures
• Ensure the condition of leased apartments prior to move-in, including a final inspection
• Follow up with residents throughout their lease terms, promote the annual renewal campaign, manage lease renewals, and complete lease documents
• Daily Opening and Closing Procedures: perform a daily marketing inspection, check and spruce up the model, leasing path, and amenities areas; pick up trash; vacuum and clean clubroom as needed; prepare refreshments

Requirements

• High School diploma or GED; active enrollment in 2- or 4-year degree program preferred
• Morning availability required

Knowledge, Skills, and Abilities

• Professional and enthusiastic demeanor from sales, leasing, marketing, or customer service experience
• Positive attitude and ability to enthusiastically communicate the benefits of the apartment community to prospective students, parents, and university personnel
• Excellent customer service, sales, and negotiation skills
• Good communication and listening skills; ability to speak effectively before groups
• Ability to read and understand lease documents
• Effective team player with strong interpersonal skills
• Organized, detail-oriented, patient, even-tempered, and able to work well under pressure
• Ability to read and interpret safety rules, legal correspondence, and procedure manuals
• Ability to write routine reports and correspondence
• Proficiency with basic math: addition, subtraction, multiplication, division, rates, ratios, percentages, discounts, and prorations
• Ability to apply common sense understanding to carry out instructions
• Effective time management skills
• Ability to maintain confidentiality and follow directions from a supervisor
• Ability to understand and follow posted work rules and procedures
• Ability to accept constructive criticism
• Willingness to work weekends or overtime as required
• Knowledge of Microsoft Word and Excel
• Knowledge of Entrata preferred

Working Conditions

Work is performed in an office, sedentary setting or outdoor environment. Primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements; and to verbally communicate to exchange information. Possible to work long hours and odd schedules, including weekends, to fulfill job duties.