Sales Appointment Coordinator

Casey Auto Group is hiring energetic, motivated, and customer-focused individuals to join our Business Development Center as Sales Appointment Coordinators. Help customers take the next step in their vehicle-buying journey through phone, text, and email communication.

About the Role

In this full-time, in-office position, you will connect with customers who have expressed interest in new or pre-owned vehicles, provide helpful information, and schedule appointments with our dealership teams.

Responsibilities

• Contact prospective and existing customers by phone, text, and email.
• Respond to customer inquiries promptly, professionally, and courteously.
• Make a high volume of outbound calls and meet established daily activity expectations.
• Turn customer conversations into qualified sales appointments.
• Follow up with customers who have expressed interest in a new or pre-owned vehicle.
• Confirm scheduled appointments and assist customers with the next steps in their vehicle-buying journey.
• Accurately document customer interactions, appointment details, and follow-up activity.
• Work closely with dealership employees and management teams to provide a smooth customer experience.
• Ensure every customer feels valued and receives professional, friendly, and timely service.

Requirements and Skills

• High school diploma or GED required.
• At least one previous customer service role is preferred.
• Previous call center, automotive, sales support, or appointment-setting experience is a plus but not required.
• Excellent verbal and written communication skills.
• Strong phone presence with professional phrasing, tone, and active-listening skills.
• Comfortable making a high volume of outbound calls.
• Results-driven and motivated by clear goals, benchmarks, and performance expectations.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong computer skills and the ability to learn multiple systems and software platforms.
• Ability to accurately read, understand, and document customer information.
• Professional, honest, and courteous communication with customers and team members.
• Ability to work effectively with dealership employees and management teams at all levels.
• Dependable attendance and punctuality.
• Positive, hardworking, and collaborative attitude with a willingness to learn and improve.
• Ability to remain focused, manage daily responsibilities, and complete assigned tasks.

Pay

$16.00 per hour plus performance-based commission.

Schedule

Full-time, in-office position. Applicants must be available to work a flexible schedule Monday through Sunday, with shifts between 8:00 a.m. and 8:00 p.m.

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Account, Health Savings Account, and Limited Purpose Flexible Spending Account options
• Prescription drug coverage
• HealthJoy healthcare navigation app provided by the company
• Employee Assistance Program
• 401(k) with company contribution upon eligibility
• Short- and long-term disability coverage
• Legal resources and identity-protection coverage
• Vacation and holiday pay
• Employee referral bonus program
• Employee parts and service discounts
• Discounted memberships at OneLife Fitness and the YMCA