Sales and Service Supervisor

About the role

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we offer team members opportunities to move up and across functions, markets, and disciplines, building lasting careers.

The Sales and Service Supervisor (Assistant Community Manager) assists the Community Manager in maintaining and executing an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and coaching and training leasing consultants to achieve community goals. This role utilizes leadership skills to create a better place to live and a top place to work.

Responsibilities

• Assist in determining community sales goals and motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads by presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner to ensure high customer loyalty and satisfaction
• Assist in the development, implementation, and monitoring of programs to maximize revenue, control expenses, and improve customer experience
• Support residents during the move-in process, lease renewals, move-out process, and resident transfers
• Call or visit competitive market communities to update market surveys and stay apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state, and local laws and regulations, particularly those related to fair housing

Requirements

• 1-3 years of multifamily experience or related experience/education in a hotel, retail, or restaurant environment
• 1 or more years of supervisory or training experience
• High school diploma or equivalency (GED) is required; Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid vacation and company holidays
• Exclusive team member housing discounts

Pay

Total Base Pay Range: $52,500.00 - $74,000.00

Schedule

Weekly Scheduled Hours: 40

Location: Falls Church, Virginia, 22043