Sales and Service Supervisor

About the role

AvalonBay Communities, Inc., an equity REIT, seeks a Sales and Service Supervisor (Assistant Community Manager) to lead the leasing team and enhance the apartment living experience. This role requires 1-3 years of multifamily experience or equivalent, with at least 1 year of supervisory or training experience.

Responsibilities

• Determine community sales goals and coach leasing consultants to achieve them
• Manage and convert prospect leads, providing information on community offerings
• Resolve customer service concerns promptly and professionally, enhancing customer loyalty and satisfaction
• Develop, implement, and monitor programs to increase revenue, control expenses, and improve customer experience
• Support residents during move-in, lease renewal, move-out, and transfer processes
• Update market surveys and stay informed about changes in the competitive market
• Plan and execute resident activities and events to foster positive community connections

Requirements

• High school diploma or equivalent
• Bachelor's degree preferred
• Proficiency in administrative software and Microsoft Office Suite

Qualifications

• 1-3 years of multifamily experience or related experience/education in a hotel, retail, or restaurant environment

Skills

• Leadership skills
• Customer service proficiency
• Administrative software proficiency

Benefits

• Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more
• Growth opportunities based on performance and internal promotions
• Associate recognition program and 20% discount on AvalonBay apartments
• A culture built on purpose and core values: A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement

Pay

Total base pay range: $54,500.00 - $77,500.00

Schedule

Weekly scheduled hours: 40