Sales and Service Supervisor

About the role

The Sales and Service Supervisor (Assistant Community Manager) at AvalonBay Communities is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Aid in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community
• Support residents during the move-in process, lease renewals, move-out process and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing

Requirements

• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

Qualifications

• High school diploma or equivalency (GED) is required. Bachelor's degree preferred
• 1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment
• 1 or more years of supervisory or training experience required
• Proficiency in using administrative software and Microsoft Office Suite

Skills

• Leadership skills
• Customer service skills
• Marketing and sales strategies
• Administrative software proficiency

Benefits

• Comprehensive benefits package including health, dental and vision insurance, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more
• Growth opportunities based on achievement and promotion from within
• Associate recognition program celebrating associate efforts and successes
• A 20% discount on AvalonBay apartment homes

Pay

Total Base Pay Range: $54,500.00 - $77,500.00

Schedule

Full time

Additional Info

AvalonBay is an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.