Sales and Service Supervisor

Position Type: Full time | Weekly Scheduled Hours: 40 | Location: Wayne, NJ 07470

About the role

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America—one that continues to get better as it grows.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The Sales and Service Supervisor (Assistant Community Manager) is responsible for assisting the Community Manager to maintain and execute an effective sales and marketing strategy, ensuring consistent and positive customer experiences, and helping to coach and train leasing consultants to achieve community goals. This role utilizes leadership skills to create a better place to live and a top place to work.

Responsibilities

• Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
• Lease apartment homes; manage and convert prospect leads by presenting and educating residents and prospective residents on all community information
• Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
• Assist in the development, implementation, and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community
• Support residents during the move-in process, lease renewals, move-out process, and resident transfers
• Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
• Plan and execute resident activities and events to foster positive community connections
• Follow all applicable Vivmark policies and procedures to ensure compliance with federal, state, and local laws and regulations, particularly those related to fair housing

Requirements

• 1-3 years of multifamily experience or related experience/education in a hotel, retail, or restaurant environment
• 1 or more years of supervisory or training experience required
• High school diploma or equivalency (GED) is required; Bachelor's degree preferred
• Proficiency in using administrative software and Microsoft Office Suite

Pay

Total Base Pay Range: $54,500.00 - $77,500.00

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid vacation and company holidays
• Exclusive team member housing discounts