Sales and Service Associate
About Us
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym—we support our members' total well-being through coaching, connection, and community.
Job Summary
This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.
Responsibilities
- Develop first-name relationships with members, answering questions, resolving concerns, and connecting members and guests with the appropriate resources.
- Maintain a clean, well‑maintained, and safe gym environment for members and guests.
- Deliver an outstanding and well‑rounded sales and service experience by ensuring a welcoming, informative, and inclusive experience for all guests and members.
- Inspire members to take the right next steps in pursuing their fitness goals within our community.
- Support an exceptional new member onboarding experience that helps members get connected to our fitness offerings.
- Provide a friendly greeting/check‑in and prompt attention to members' needs to foster a sense of belonging.
Qualifications
- Demonstrate authenticity, sincerity, and open‑mindedness; show up as yourself and act with integrity.
- Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
- Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
- Embrace challenges and view setbacks as opportunities to learn and grow.
- Possess a strong service mentality and a desire to deliver exceptional member experiences.
- Minimum of 1 year of experience in retail or fitness sales.
- CPR and AED certification required within 60 days of employment.
Availability
Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.
Travel Requirement
Minimum travel may be required for training purposes and lead generation.
Variable Compensation
Team members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.
Benefits
- Paid time off
- Medical and dental coverage
- 401k with match for qualifying positions
- Free gym membership
- Discounts on products and personal training
- Employee Resource Groups for community events (in‑person and virtual)