Sales and Service Representative (non-seasonal)

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

About the role

At Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Responsibilities

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Schedules and manages birthday/pool parties. Supervises private party staff.
• Resolves customer concerns/complaints using a professional approach.
• Affords assistance with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Fulfills other duties and responsibilities as assigned by the Employer.

Requirements

• Must pass background examinations (included with training).
• Excellent interpersonal communication and organizational skills.

Qualifications

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Schedules and manages birthday/pool parties. Supervises private party staff.
• Resolves customer concerns/complaints using a professional approach.
• Affords assistance with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Fulfills other duties and responsibilities as assigned by the Employer.

Skills

• Excellent interpersonal communication and organizational skills.

Benefits

• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development
• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Pay

Commensurate with experience.

Schedule

Varies based on location and position.

Company

Tropical Vibes & Impacting Lives!

Core Values

• Nurtures a culture that provides WOW! Customer Service
• Does the right things, makes the right decisions and treats people with Integrity • Compassion • Trust
• Mets and exceeds expectations so you see Extraordinary Results
• Makes a big deal about life’s accomplishments by remembering to Celebrate!

Franchise Information

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.