Sales and Service Drain Specialist

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Company car
• Competitive salary
• Dental insurance

About the role

This is a Drain Technician role with our residential/commercial plumbing team, focused on drain and sewer line service from first call to final walkthrough. We’re looking for a drain and sewer specialist who takes ownership of every drain job from diagnosis to completion, is comfortable running a truck independently but knows when to loop in a supervisor, explains processes with confidence and clarity to clients, treats camera inspections, hydro-jetting, and snaking as tools for getting it right — not just checking a box — and wants to grow their skills within a company that invests in training.

Responsibilities

Diagnosis & Service

• Responds to service calls for clogged, slow, or backed-up drains and sewer lines.
• Uses cameras and locators to accurately diagnose root cause (roots, collapse, grease, bellies, etc.).
• Performs snaking, hydro-jetting, and drain clearing using proper equipment for the job.
• Identifies when a repair (vs. a clear) is needed and clearly communicates that to the client.

Client Communication

• Explains findings, options, and pricing in plain language before starting work.
• Provides honest and lasting recommendations — not upselling for the sake of it.
• Leaves the work area clean and the client confident in the work performed.

Documentation & Follow-Through

• Documents diagnostics, camera footage, job notes and proposals accurately in the CRM system.
• Accurately completes invoices, photos, and paperwork same-day.
• Communicates follow-up needs to dispatch or supervisors (parts, permits, callbacks, etc.).

Equipment & Truck Care

• Maintains truck stock, tools, and equipment in good working order.
• Reports equipment issues before they become bigger problems.
• Follows safety protocols on every job site.

Requirements

• Proven experience in drain cleaning, sewer line service, and general plumbing (drain-specific experience preferred).
• Comfortable operating cameras, locators, snakes, and jetters.
• Strong communication skills — able to explain technical issues to non-technical clients.
• Valid driver's license and clean driving record.
• Physically able to perform the work (crawl spaces, lifting equipment, outdoor conditions).
• Dependable, punctual, and takes pride in a job done right the first time.

Qualifications

• Drain and sewer issues are correctly diagnosed and resolved without unnecessary return visits.
• Clients feel informed and confident in the work performed.
• Job documentation and invoicing are complete and accurate same-day.
• Equipment is well-maintained and issues are flagged before they cause downtime.
• Leadership can send you to any job knowing it'll be handled right on the first visit.

Pay

Pay range: $30–$40 per hour, commensurate with experience.