Jobs · Finance · Massachusetts

Sales and Service Banker, Somerville, NJ

Santander US · Somerville, MA · 1 mo ago
Finance$35k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes intro about Santander, then "The Difference You Make" describing role. Then "Responsibilities" (the bullet list after "The Difference You Make"? Actually after that there is a paragraph describing responsibilities. Then "What You Bring To perform this job successfully..." includes requirements, qualifications, etc. Then "Certifications No Certifications listed". Then "It Would Be Nice For You To Have". Then "Work Authorization & Sponsorship". Then "What Else You Need To Know" includes pay range. Then "We Value Your Impact" includes benefits. Then "Risk Culture", "EEO Statement", "Working Conditions", "Employer Rights", "What To Do Next". We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we should remove EEO Statement, Risk Culture maybe? Risk Culture is not boilerplate but maybe considered? It says "We embrace a strong risk culture..." Might be considered boilerplate but it's specific content? Probably we should remove as it's generic. Also "Working Conditions", "Employer Rights", "What To Do Next" (application instructions) should be removed. Also "Certifications No Certifications listed" maybe we can drop as no content. Also "It Would Be Nice For You To Have" maybe keep as "Preferred Qualifications"? Actually that section lists nice-to-have items. Could be part of Qualifications. We'll combine. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only those that have real content. We have About the role: intro paragraph about Santander and role description. Could be "About the role". We'll put that. Responsibilities: we have list of duties after "The Difference You Make". We'll extract bullet points. Requirements: maybe education and required experience? Could be "Requirements". Qualifications: maybe preferred? Skills: maybe skills list. Benefits: we have benefits description. Pay: we have base pay range. Schedule: maybe mention ability to work branch hours including weekends and evenings. That's schedule info. We must not include headings with filler like "commensurate with experience". Not present. We need to preserve all substantive info. Let's extract. About the role: Combine intro paragraphs: "It Starts Here Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make The Sales and Service Banker serves as a trusted advisor to customers with a focus on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud. Sales and Service Bankers proactively engage with customers assisting with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools. Collaborating with team members to drive branch sales targets and contribute to the overall success of the bank." We could keep as paragraph. Responsibilities: list bullet points from after that: "Responsible for meeting the financial needs of the customer to include transactional, servicing, and product. Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals. Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Collaborate with team members and partners to achieve branch goals and drive overall performance. Ensure an elevated customer experience, delivering personalized, seamless, and attentive service. Foster customer loyalty by addressing concerns and providing timely resolutions. Engage customers with digital platforms to enhance customer interactions and educate them on self-service options. Communicate clearly and effectively with customers in person, over the phone, or through digital channels. Perform teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency. Handle cash and maintain accurate cash drawer balances. Assist with custodianship, audits, and other operational tasks. Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense. Time allocated to each core responsibility may vary depending on the branch needs. Responsibilities may extend to supporting nearby branch locations based on business necessity." We'll put each as
  • . Requirements: Education: High school diploma, GED - Required. Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred. Experience: 12+ Months Experience selling products and/or services - Required. (OR)6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. (OR)6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)6+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required. (AND)6+ Months Cash handling experience - Required. We could simplify but must preserve all info. Might be long but okay. Qualifications: maybe "Established relationship-building skills..." etc. That's skills list. Could be under Skills. Skills: list of abilities: Established relationship-building skills with a focus on customer experience and loyalty. Excellent customer service skills and a passion for helping others. Ability to learn and apply sales techniques to recommend products and services that meet customer needs. Experience in cross-selling products and services. Ability to work collaboratively in a team-oriented environment. Excellent communication, consultative and influence skills both verbal and written. Ability to display a credible, trustworthy, and professional image at all times. Proficient in using digital tools and technology to enhance customer engagement. Ability to follow directions, policies, and procedures. Ability to identify and escalate concerns of risk to appropriate channels. Understands the necessity and value of accuracy and attention to detail. Ability to work in a fast-paced environment and manage multiple priorities. Computer proficiency and basic math skills. Ability to work branch hours, which can include weekends and evenings. Also "It Would Be Nice For You To Have": Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Experience in Microsoft Office products. We could treat that as "Preferred Qualifications" maybe under Qualifications. Benefits: "We Value Your Impact Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)". We'll keep that. Pay: "The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Minimum Base Pay Range: $34,500.00 USD Maximum $53,000.00 USD" Schedule: maybe from ability to work branch hours including weekends and evenings. Also maybe no explicit schedule. We'll include schedule from that ability. We must not include duplicated lines. Ensure no boilerplate like EEO, Risk Culture, Working Conditions, Employer Rights, What To Do Next. Now produce HTML fragment with headings

    and appropriate
    • or

      . We'll structure:

      About the role

      ...

      Responsibilities

      • ...
      • ...

      Requirements

      Education: High school diploma, GED - Required. Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred.

      Experience: 12+ Months Experience selling products and/or services - Required. (OR) 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. (OR) 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND) 6+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required. (AND) 6+ Months Cash handling experience - Required.

      Skills

      • Established relationship-building skills with a focus on customer experience and loyalty.
      • Excellent customer service skills and a passion for helping others.
      • Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
      • Experience in cross-selling products and services.
      • Ability to work collaboratively in a team-oriented environment.
      • Excellent communication, consultative and influence skills both verbal and written.
      • Ability to display a credible, trustworthy, and professional image at all times.
      • Proficient in using digital tools and technology to enhance customer engagement.
      • Ability to follow directions, policies, and procedures.
      • Ability to identify and escalate concerns of risk to appropriate channels.
      • Understands the necessity and value of accuracy and attention to detail.
      • Ability to work in a fast-paced environment and manage multiple priorities.
      • Computer proficiency and basic math skills.
      • Ability to work branch hours, which can include weekends and evenings.

      Preferred Qualifications

      • Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
      • Experience in Microsoft Office products.

      Benefits

      We Value Your Impact Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

      Pay

      The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Minimum Base Pay Range: $34,500.00 USD Maximum $53,000.00 USD

      Schedule

      Ability to work branch hours, which can include weekends and evenings.

      Check we didn't repeat content: Ability to work branch hours appears also in Skills list; we could keep it there and not duplicate in Schedule. But schedule section should have content; we could mention that schedule may vary based on branch needs. However we have no explicit schedule besides that ability. To avoid duplication, we could keep schedule as generic: "Schedule may vary based on branch needs; may include weekends and evenings." But we must not invent. The posting says "Ability to work branch hours, which can include weekends and evenings." That's the schedule

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